Anbarasi Rajendran
Summary
Experienced Project Lead with a track record of meeting company goals and implementing organized practices. Thrives in high-pressure environments and excels at adapting to new situations and challenges to enhance the organizational brand. Seeking a full-time position that offers professional challenges to utilize excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Lead
KGISL Technologies Pvt Ltd
09.2023 - Current
- Lead reporting for multiple client projects, ensuring timely and accurate delivery of project updates and status reports to achieve organizational objectives
- Prepared comprehensive all project contract documents, facilitating discussions with Account Manager's and module leads to ensure alignment on project deliverables
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Managed revenue goals and invoiced data using Power BI, overseeing collections and receivables for multiple projects
- Worked closely to ensure timely invoice processing and communicated payment reminders to clients for upcoming payments
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Oversaw ticket tracking in JIRA for software issues and change requests.
- Monitored ticket escalation metrics, also trained team members on effective team handling, driving team adherence to timelines and proactively addressing bottlenecks to ensure swift issue resolution.
- Collaborated with project coordinators to create detailed user stories for new projects and upgrades, ensuring clarity and alignment with client expectations
- Organized and facilitated regular Scrum meetings, promoting team alignment and continuous communication throughout the project lifecycle
- Delivered weekly and monthly project status reports to clients and stakeholders, maintaining transparency and fostering strong relationships
- Addressed and resolved high-level escalations, leveraging strong problem-solving skills to maintain client satisfaction and project integrity
- Proficient in people management and conflict resolution.
- Proactively identify and highlight risks and issues, working diligently to mitigate risks and effectively resolve issues
- Familiarity with Customer-focused with a strong emphasis on client satisfaction and team development.
Service Delivery Lead
TATA Consultancy Services
08.2021 - 11.2022
- Leading team by providing technical and non-technical support, project implements, reports, and administer task through emails, chats and major escalations.
- Assigning and monitoring service now tickets to the technical support Associate's on daily basis and preparing reports of the findings that are used to measure performance against Service level agreements (SLAs)
- Presenting excel, PowerPoint reports and organizing meetings on weekly and monthly basis by working closely with the delivery leads, managers and customers
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Facing Internal Security Audits and Customer Audits by follow up with various teams, project level programs and security plans for gap closure.
- Ensuring ODC Compliance with regards to customer security policies during the complete process of onboarding and off boarding team members monitoring and maintaining the project standards through monthly reconciliation activity
- Analyze and implementing performance improvement strategies and plans to promote continuous improvement
- Ensured compliance with industry standards and regulations through rigorous quality control measures.
- Performing timely spot checks, Business continuity drills and releases.
- Organized scrum meetings to collaborate with team members to achieve target results
- Responsibilities of Asset managing, Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Senior IT Analyst
Wells Fargo Pvt Ltd
10.2015 - 08.2018
- Service desk requests handling for entire company which includes software Installation, Un-installation, VDI Assigning & De-allocating
- Access providing and deactivating also coordinating with software Repackaging team for an end- to-end support based on the company terms and conditions
- Acting as SPOC for INFRA (Asset managing) Performing User Acceptance Test (UAT) by assigning
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
- Tracking and connecting with relevant teams for repackaging software deployment and Change Request (CR)
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize issue resolution
- Handle escalations on need-basis, Work on Daily status report which is published to skip-level management & Provide process training per requirement
- Perform routine check on process documents and recommend changes as needed
- Assignment of request among internal team members
- Attending weekly meeting and interacting with managers on daily basis
Senior Associate
Xchanging Pvt Ltd
06.2013 - 10.2015
- Worked varied hours to meet seasonal and business needs
- Provided Second level of technical support troubleshooting of software and hardware failure and installation of software's and hardware's if required
- Trained and supported new team members, maintaining culture of collaboration
- Checking ticket from BMC remedy and closing tickets without breaching SLA
- Defined work plans in alignment with stakeholder requirements
- Troubleshooting and resolving end user issues through remote also managing active directory for user's & group local issues
- Served as key holder, overseeing business opening and closing operations
Practitioner
IBM Daksh Pvt Ltd
04.2012 - 12.2012
- Providing L1 & L2 Desktop support operation to the company employees working with BMC remedy ticket pac2000
- Responded to Phone Calls, Email, and in-person Cases
- Work closely and effectively with clients to replace/repair defective hardware and software settings to connect with the Internet
- Escalating Unresolved Issues to other Support Help Desk
- Raising & Maintaining Incident Tickets and Problem Records
- Tracking and maintaining data's on daily, weekly and monthly basis
- Providing instruction on mail configurations
Education
BCA -
VIT University
06-2011
Skills
- Team Management
- Project Management
- Problem Solving
- Agile Methodologies
- JIRA Proficiency
- User Story Development
- Revenue and Financial Management
- Escalation Management
- Audit Handling
- Change Management
- Incident Management
Certification
- ITIL V4 Foundation
- Agile Scrum Master Course
Languages
English
Tamil
Personal Information
- Date of Birth: 08/20/91
- Nationality: Indian
- Marital Status: Married
Timeline
Project Lead
KGISL Technologies Pvt Ltd
09.2023 - Current
Service Delivery Lead
TATA Consultancy Services
08.2021 - 11.2022
Senior IT Analyst
Wells Fargo Pvt Ltd
10.2015 - 08.2018
Senior Associate
Xchanging Pvt Ltd
06.2013 - 10.2015
Practitioner
IBM Daksh Pvt Ltd
04.2012 - 12.2012
BCA -
VIT University
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