Anbarasu Kotteeswaran
Chennai
Summary
Results-driven accounts receivable professional with over 10 years of experience in AR operations, team supervision, and client account management. Proven track record in reducing denial aging, enhancing collection strategies, and leading high-performing teams. Adept at implementing process improvements with Automation and mentoring staff. Seeking to leverage supervisory experience and financial expertise to contribute as an Assistant Manager in AR operations.
Overview
8
8
years of professional experience
Work History
Supervisor
AGS Healthcare
Chennai
06.2023 - Current
- Lead AR operations and denial management teams across multiple client portfolios.
- Manage weekly and monthly performance reporting, executive decks, and client issue logs.
- Oversee accounts receivable operations and denial management teams for various client portfolios. Coordinate weekly and monthly performance reports, executive presentations, and client issue documentation. Lead, train, and guide a team of over 35 associates across different regions.
- Suggest and execute system and process enhancements to improve operational key performance indicators, and revenue cycles.
- Facilitate regular client meetings, performance evaluations, and operational strategy sessions.
Team Lead
Access Healthcare
Chennai
10.2021 - 06.2023
- Responded to all client inquiries and asked appropriate questions to facilitate resolution and doing RCA on client issues.
- Led a specialized day-shift team handling non-callable claims, achieving a 20% revenue improvement.
- Initiated RCA on client escalations, reducing recurring issues by 18%.
- Enhanced team efficiency through SOP updates, continuous training, and skill enhancement program.
- Designed and maintained MTD and YTD performance reports and dashboards for internal leadership.
- Collaborated with cross-functional teams to improve SLA adherence and client satisfaction.
- Delivered outstanding client service by diligently following up through emails and managing escalations. Established a dedicated team of 40 members during the day shift to handle non-callable claims, which significantly boosted revenue and exceeded performance expectations. Streamlined processes to enhance efficiency.
QCA- Quality Control Analyst
Omega Healthcare Pvt ltd
Chennai
10.2020 - 10.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Administered 100% internal quality audits and assessed results to inform corrective action measures.
- Doing client calibration and RCA as per the SOPs and on weekly having meetings with client and discuss about deliverables.
Access Healthcare
07.2018 - 10.2020
- Refined existing processes to optimize accounts receivable and collection efforts. Notated customer accounts regarding credit history, dates contacted and other relevant information to keep accurate records.
- Reconciled accounts receivable ledger to account for and properly post payments.
NTT DATA
12.2016 - 02.2018
- Used scripted conversation prompts to convey current account information and obtain payments. Achieved performance goals on a consistent base.
Education
BE - EEE
DMI Collage Of Engineering
Chennai06.2016
HSC -
ST John Mtr Hr Sec School
Chennai03.2012
Skills
- AR Follow-Up and Denial Management
- Client Relationship Management
- Team leadership and staff development
- Workflow Planning and Productivity Management
- Root Cause Analysis (RCA) and Quality Control
- Strategic Reporting (MTD, YTD, Executive Decks)
- Escalation and Risk Management
- Automated (API) and reconciliation process
- Process Improvement and Automation Initiatives
- Excel Reporting and Data Management
- Accounts receivable
- Denial management
- Performance reporting
- Operational strategy
- Process improvement
Hobbies and Interests
- Video Gaming
- Cricket
- Reading Books
- Stamp Collection
- Cooking
Languages
- English, 80/100
- Malayalam, 60/100
- Tamil, 80/100
Personal Information
Date of Birth: 06/25/95
Affiliations
• Led a team of 8 accounts receivable specialists, achieving a target adherence rate exceeding 98% for monthly collections and dispute resolution KPIs.
• Developed and standardized standard operating procedures for accounts receivable operations, which enhanced onboarding efficiency for new team members and decreased process errors by 20%.
• Implemented a dispute resolution tracking system, which resulted in a 35% reduction in open disputes and a 25% improvement in resolution turnaround time.
• Enhanced cash application accuracy by 40% through collaboration with cross-functional teams and the introduction of a quality-check mechanism.
• Conducted weekly accounts receivable health assessments with internal stakeholders, leading to quicker escalation and resolution of overdue accounts.
• Provided training and mentorship to three analysts, resulting in two promotions to Team Lead within a year due to improved performance and readiness for their roles.
• Worked alongside IT and finance departments to automate aging reports with Excel Macros and Power BI, achieving a reduction of over 5 hours per week in manual labor.
• Regularly surpassed monthly collection goals by 10–15% through effective risk assessment and active customer interaction.
Accomplishments
- Won Best Team Lead for 2 times in the last financial year
- Started a new team in Tirupati, and gained 30% of the revenue, along with additional scope for business
- Monitoring team performance, providing feedback, and coaching to enhance individual and collective skills and productivity.
- Encouraging a culture of innovation and creativity within the team, leading to new ideas and approaches.
Timeline
Supervisor
AGS Healthcare
06.2023 - Current
Team Lead
Access Healthcare
10.2021 - 06.2023
QCA- Quality Control Analyst
Omega Healthcare Pvt ltd
10.2020 - 10.2021
Access Healthcare
07.2018 - 10.2020
NTT DATA
12.2016 - 02.2018
BE - EEE
DMI Collage Of Engineering
HSC -
ST John Mtr Hr Sec School
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