Anbarasu Kotteeswaran

With a 10+ of experience as a Client Success Manager, I excel in cultivating robust client relationships, promoting product adoption, and ensuring client retention. My expertise encompasses account management, stakeholder engagement, and cross-functional collaboration, all aimed at delivering tangible business results. I am skilled in assessing client needs, crafting customized solutions, and leveraging feedback to identify growth opportunities. My track record includes consistently surpassing renewal targets and enhancing account value through strategic partnerships.

• Balanced professional expertise in client relationship management, revenue operations, and team leadership, with a proven ability to deliver both business impact and client satisfaction.
• Adaptable and well-rounded, combining strong analytical skills (KPI tracking, RCA, reporting) with people-focused strengths (mentoring teams, client engagement, conflict resolution).
• Committed to continuous growth, actively pursuing certifications, process improvements, and cross-functional collaborations to stay aligned with business and client needs.
• Team Sports & Fitness – Play football and practice yoga regularly, fostering teamwork, discipline, and resilience.
• Creative Pursuits – Interested in design thinking and problem-solving workshops, applying creativity to real-world business challenges.

• Lead a team of 8 client success specialists, consistently achieving 98%+ target adherence for client collection and dispute resolution SLAs.
• Standardized client success processes (SOPs) to improve onboarding, reducing process errors by 20% and accelerating team readiness.
• Introduced a client dispute resolution tracking system, reducing unresolved issues by 35% and improving turnaround time by 25%, leading to stronger client satisfaction.
• Enhanced client account accuracy by 40% through collaboration with finance and operations teams, ensuring seamless cash application and reporting.
• Facilitated weekly account health reviews with clients and stakeholders, proactively identifying risks and resolving overdue issues before escalation.
• Mentored and trained 3 analysts, with 2 promoted to Team Lead roles within a year, building future-ready client success talent.
• Partnered with IT and finance teams to automate reporting using Power BI and Excel Macros, improving client portfolio visibility and saving 5+ hours per week in manual work.
• Consistently exceeded client portfolio goals by 10–15%, leveraging proactive risk assessment and active client engagement.