Summary
Overview
Work History
Education
Skills
Performance Art & Fine Art
Timeline
Generic
Anchal Andrews

Anchal Andrews

Gurgaon

Summary

Dynamic Head of HR & Marketing with extensive experience leading business operations, team management, and client acquisition. Successfully developed policies, increased revenue, and secured key partnerships. Expertise in training, new business development, and customer service, bringing a proactive approach and strong leadership to drive organizational success in overall Operations.


Published in Eves Against the Odds amongst performers like Sugar Cosmetics for Women Leadership - India 2022

Exclusively Interviewed for Women Leadership - India 2021

Featured of Television NewsX part of India News as a Geopolitical Analyst and as the Shareholder of ONE - India 2020.

Interview published in India Post in the Middle East – UAE 2017

Articles published in the digital guide of Gulf News ‘GetThat.com’ – UAE 2017 till present

Fellowship with the Chartered Management Institute – UK 2016 till present

Interviewed by Professional Manager Magazine – UK 2016

Book feature in BookMad Magazine – Singapore 2016

Interviewed by Ministry of Health Magazine – UAE 2016

Article published in FHRAI Magazine – India 2016

Author of book ‘Beyond Frontline Excellence’ published by Penguin – Singapore 2015

Finalist for the Stars of Business Awards in category of Professional Services – UAE 2014

Trained and Developed Frontline and Middle Management Employees – 2005 till present

Exceeded Targets with Sales Teams directly reporting into role Honda – UAE 2012

Promoted to Business Manager UAE for Bentley – UAE 2011

Exceeded Targets with Sales Teams directly reporting into role Mitsubishi – UAE 2010

Won the Top CRM Award World Wide in Financial Partners – UAE 2008

Promoted from CSE TO CSM in ICICI Bank – UAE 2007

Tagged the Star Performer in ICICI Bank – UAE 2005

Overview

21
21
years of professional experience

Work History

Head - HR & Marketing

Saratthi Mobility Private Limited
09.2023 - Current

Run the entire business from Frontline Operations to Support Operations with a Team of 25 Employees.

Created Policies and SOPs for the entire business.

Ran Marketing activities digital and offline to increase sales.

Team Management with support staff, oversaw HR, Marketing, Business Development, Accounts and Operations on-ground.

Increased revenue to break even and exceed revenues to cover Operations Expenditures.

Brought in the largest Automotive Leasing company of 40,000 Fleet as a Client for the business as an Exclusive Partnership B2B2C.

Business prospects included Urban Mobility providing Drivers instantly on consumer demand and for Businesses.

Developed a business plan and projections for which Owners would be happy with even 50% achievement per Quarter. The Team achieved over 50% under my Leadership in the first quarter of implementation - Jul-Sep 2024.

  • Self-motivated, with a strong sense of personal responsibility.

Owner & Shareholder

Oneclean Concierge Private Limited
03.2020 - 07.2023

The highest selling startup in the Industrial Drip and Dry Services space with a Team of 25 Employees and a 10,000 Square Feet Factory .

Managed day-to-day business operations.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Sold the business after bringing it to profitability.

Owner & Partner

SkillMaker Consultancy & Training Services
04.2012 - 02.2020

New Business Development.

Prepare Proposals for B2B prospective clients.

Delivered Training Programs for over 1800 participants in automotive process.

Delivered Training Programs for over 4000 participants in soft skills.

Designed and delivered Training Programs for industries as Construction, Hospitality, Textiles, Automotive, Pharmaceuticals, Trading, NGO, Financial Services & more with 80% participation and 20% slides.

The youngest Owner of a Training and Development company in UAE with a KHDA permit and DED license.

Maintained relationships with existing clients for future business. Created comprehensive reports from Training Programs delivered.

Assessed success of training programs through feedback and designing examination papers for participants.

Created action plans with management of businesses to measure performance.

Concluded tie ups for conferences, open programs and business collaborations.

Oversee that revenue is met & exceeds projections of the financial business plan.

Business Manager

Al Futtaim Automotive Financial Services
01.2011 - 09.2011

Delivered on the job Training.

Managed up to a team of 8 sales executives for generating maximum profit from add on products, unit sales and streamlined showroom processes. Conducted one on one meetings for the same.

Worked against targets for unit sales.

Verified client documents, executed full support to the Hub.

Worked towards maximizing IPRU.

Acquired auto finance approvals from 15 panel banks.

Reported to the Regional Head of Brand Business Development and the Head of Branch Sales.

Increased overall team productivity by fostering a positive work environment and providing effective Leadership.

Business Manager

Al Habtoor Motors
01.2009 - 01.2011

Delivered on the job Training.

Managed up to a team of 10 sales executives to maximize finance and insurance.

Worked against targets to convert cash sales in to auto finance deals.

Worked against TAT’s for verification of documentation and MIS reporting.

Conducted prospect calls to increase foot fall.

Acquired auto finance approvals from 15 panel banks.

Reported to the Branch Manager as F&I Specialist and on promotion reported to the General Manager- Prestige Cars as Business Manager for UAE.


Senior Client Relationship Manager

Financial Partners Group
01.2007 - 01.2009

Created a financial business plan for the NRI team: monthly targets, annual action plan, annual business mix.

Created scripts for concept selling.

Designed and delivered Training Modules for the team.

Sourced prospects.

Booked appointments – continually exceeded targets.

Managed schedules of Senior Advisors.

Created a capital appreciation calculator for projections of gross income as opposed to regular investments that a client may pursue.

Created various illustrations.

Customer Service Manager

ICICI Bank
01.2004 - 01.2007

Private, Priority & Retail Banking:

Verified relationship opening forms, investment forms, client instructions, service requests.

Resolved all compliance and AML discrepancies through FCRM.

Handled queries.

Developed and delivered training sessions on bank products.

Developed and delivered training sessions on Telephone Etiquette.

Designed and created scripts for selling products.

Generated corporate leads.

Handled queries through inbound calls.

Adequately used I- VIEW.

Coordinated up to 18 Relationship Managers for feedback, till and after conversions, to be provided to the Head of the Department.

Generated appointments from cold data.

Maintained data MIS’s and lead MIS’s for each individual Relationship Manager indirect reporting into my role, merged for the viewing of the Assistant Vice President.

Education

Doctorate in Management Studies

IIBMS
India
01-2026

Master of Science - Strategic Human Resource Management

Roehampton University
London, United Kingdom
01-2021

Bachelor of Arts - Psychology

Saint Francis Xavier University
Nova Scotia, Canada
01-2003

High School Diploma -

Earl Haig High School
Toronto, Canada
01-2001

Skills

  • Operations Management
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills

Performance Art & Fine Art

Sold Paintings for USD 50,000 ++

Performed for the Toronto Music Festival as the Lead Singer with an audience of 15000 Fans


Timeline

Head - HR & Marketing

Saratthi Mobility Private Limited
09.2023 - Current

Owner & Shareholder

Oneclean Concierge Private Limited
03.2020 - 07.2023

Owner & Partner

SkillMaker Consultancy & Training Services
04.2012 - 02.2020

Business Manager

Al Futtaim Automotive Financial Services
01.2011 - 09.2011

Business Manager

Al Habtoor Motors
01.2009 - 01.2011

Senior Client Relationship Manager

Financial Partners Group
01.2007 - 01.2009

Customer Service Manager

ICICI Bank
01.2004 - 01.2007

Doctorate in Management Studies

IIBMS

Master of Science - Strategic Human Resource Management

Roehampton University

Bachelor of Arts - Psychology

Saint Francis Xavier University

High School Diploma -

Earl Haig High School
Anchal Andrews