Anchal Bhalla
Negotiation Expert in loans
Jalandhar
Summary
- Negotiation is used to build a professional relationship between two parties or resolve a conflict. Once an agreement has been reached, both parties often sign a document or formally shake hands as recognition of their terms.
- Typically, the open-ended nature of negotiation works best in the following scenarios: . When a conflict or disagreement exists between two or more parties . When a major conflict of interest (external to all parties) exists and will affect all parties .
- When all parties feel that negotiation will lead to a positive outcome for everyone involved . When all parties desire collaboration or have a mutual interest in working together to achieve better results
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Negotiation Expert
Oxale Infotech Pvt Ltd.
12.2021 - Current
- MAIN OFFICE IN CALIFORNIA AND NORTH CAROLINA ,USA.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
IELTS Trainer
A2E academy
01.2015 - 08.2016
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Served as a friendly, hardworking, and punctual employee
- Worked to evolve social media strategies, while also staying current
- Utilized strong writing and research skills
Customer Care Supervisor
Nokia Mobile Company
06.2012 - 02.2013
- Provide technical assistance to our customer care technical representatives
- De-escalation of customer complaints whether they be consumer related or large trade jobsite issues, working closely with operations and sales in a timely matter to resolve
- Communicate and support the company warranty, all policies and guideline
- Track the customer care technical team's performance metrics to make sure all KPIs are met
- Call monitoring of customer care technical representatives and provide feedback consistent with the company's policy and guidelines for telephone protocol
- Communicate quality issues to the manufacturing plants, TQM, Engineering and Product Managers for immediate resolution
Education
Bachelor's - Business Administration
Guru Nanak Dev University
06.2009 - 04.2012
Commerce - School Graduation
S.D. College
Jalandhar, Punjab 03.2008 - 05.2009
Skills
Leadership and Teamwork
Personal Information
- Date of Birth: 07/10/92
- Nationality: Indian
- Driving License: yes
Timeline
Negotiation Expert
Oxale Infotech Pvt Ltd.
12.2021 - Current
IELTS Trainer
A2E academy
01.2015 - 08.2016
Customer Care Supervisor
Nokia Mobile Company
06.2012 - 02.2013
Bachelor's - Business Administration
Guru Nanak Dev University
06.2009 - 04.2012
Commerce - School Graduation
S.D. College
03.2008 - 05.2009
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