ANCHAL BHOLA

P&G NA, Italy (Consumer Goods Cloud) Project | June 2023 – Present

• Spearheaded the implementation of critical functionalities within Salesforce Consumer Goods Cloud for P&G's North America and Italy operations.
• Developed and deployed Apex classes, triggers, and Lightning Web Components (LWC) to support the sophisticated management of tactics and promotions.
• Executed comprehensive Salesforce configurations, including schema adjustments, automation, and security settings.
• Designed and implemented robust integrations to ensure seamless data flow between Consumer Goods Cloud and other enterprise systems.

Carrier ServiceMax Project | November 2022 – June 2023

• Implemented complex ServiceMax flows and wizards to streamline field service operations.
• Managed and implemented Dutch and French translations across the entire Salesforce organization.
• Developed robust Apex classes, Triggers, and Test classes to extend platform functionalities.
• Designed and configured Service Flow Manager (SFM), including view pages, within the Salesforce ServiceMax module.
• Configured and optimized various ServiceMax automations such as Timesheet, PM Engine, SLA Clock, and Entitlement Checks.
• Leveraged Out-of-the-Box (OOTB) functionalities for objects including Parts Consumption, Parts Ordering, and Parts Return.
• Delivered enhanced capabilities for the ServiceMax Go Mobile App through Service Flow Wizards and JavaScript customizations.

CIBC Lightning Scheduler Project | October 2021 – November 2022

• Led the implementation of Lightning Scheduler flows (inbound and outbound) to facilitate customer and employee meeting creation online and at banking centers.
• Developed and implemented Tableau CRM (formerly Einstein Analytics) Dashboards for the organizational homepage, utilizing recipes and data manager.
• Created insightful Bar charts and Pie charts to provide pictorial data representations for stakeholders.
• Executed comprehensive Salesforce configuration, including permission sets, page layouts, record types, profiles, classic email templates, custom labels, French translations, Salesforce Scheduler Einstein Activity Capture, and sharing settings, aligning with client requirements.

MITIE

• Managed comprehensive Process Lifecycle Management by executing full Salesforce configuration across both client-side and administrator functionalities, ensuring optimal system performance and user adoption.

Cardinal Health

• Executed end-to-end Salesforce org configuration across Developer, QA, UAT, and Production environments, including comprehensive setup of Process Builders, UI, email services, and field layouts to meet client specifications.

SynerG

• Successfully integrated a National Vendor source into the project, ensuring seamless data flow and connectivity.
• Implemented functionality for the addition of attachments to invoices via SOAP API, enhancing document management and automation.

Walgreens Boots Alliance (WBA)

• AP Flow Helpdesk Managed the end-to-end configuration and implementation of the Salesforce platform for the AP Flow Helpdesk project, overseeing its lifecycle across Developer, QA, UAT, and Production environments.
• Designed and automated critical business processes using Process Builder, configuring new case creation workflows, email services, UI setups, and field dependencies to streamline case management from pending to closed states.

SYSCO CORA FCS

• Implemented robust integration solutions for processing business files placed on SFTP servers, leveraging AWS for data transformation, and securely transferring to various Salesforce objects via Jitterbit.
  Developed custom Visualforce pages and Apex classes to establish an Intercompany Process for record approvals and real-time error generation within Salesforce.
• Automated the generation of critical business reports and ensured their secure delivery back to SFTP servers for timely stakeholder access and business use.