Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anchal Garg

Product Manager
Bengaluru,KA

Summary

Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Product Manager ll

Microsoft
07.2023 - Current
  • Bringing AI transformation for Customer Success Unit of Microsoft B2B consulting business ($8B+ business, Saving ~20M/yr
  • Ideated & led product vision for Delivery Support Agent- one stop soln- cross cutting 4 capabilities, reducing cost overrun by 40%
  • Developed Copilot Data Agent on Microsoft Fabric to surface cost overrun drivers for projects in real-time, saving ~7K hr/year
  • Built cost overrun risk profile of projects using ML classification model (87% precision), enabling users to take proactive actions
  • Developed recommendation engine for AI assisted requesting & staffing as mitigation strategies for cost overrun risk
  • Designed product vision, roadmap, GTM, OKRs and built feedback loop, resulting in ~65% user engagement in pilot launch
  • Scaled the agent to 2K+ projects reducing cost overrun by $5M in first quarter; Collaborated with 20+ cross functional partners
  • Revamped existing forecasting tool to include features like bulk forecasting, monthly forecast, automated bulk maintenance etc
  • Achieved 90% performance improvement, improved productivity by saving ~16K hours/year and improved CSAT to 3.75 from 1.4
  • Identified user pain points; Delivered 15+ quick win further enhancements within just 2 quarters; Increasing CSAT to 4.3 from 3.75
  • Designed personalized solution to automate role maintenance requests (60K+ annually) raised by project managers, saving 4K hr/year
  • Conducted deep funnel analysis to identify issues like discoverability & search; Led A/B tests, boosting adoption by 25% for 10K+ users
  • Bringing AI transformation for Customer Success Unit of Microsoft B2B consulting business ($8B+ business)

Product Manager

Amazon
07.2020 - 03.2022
  • Prime Video: Led development of 2 zero to one products ensuring on-time content delivery of 80% and on-time content publishing of 98%+
  • WorkingWell: Led a team of 4 to drive 6+ programs to improve working conditions of 1000+ sites, achieving 37% reduction in injury rates
  • Created Blueprint & built Channel Launch Readiness Tool to ensure on-time launch of 8 new OTT channels (Eros now, MUBI etc)
  • Translated business to technical requirements by collaborating with data eng., content quality, operations & business teams
  • Created product roadmap and built ETL data pipelines from scratch and identified major bottlenecks by conducting RCA
  • Spearheaded development of MVP of end-to-end supply chain view of title publishing funnel, achieving operational efficiency of 40%
  • Enhanced UX by identifying bottlenecks in user onboarding & implementing solutions to reduce rework by 33% & breach by 28%
  • Improved NPS (27 from average of 11) by developing a dynamic analytical framework flagging sites with poor safety performance
  • Designed & conducted feedback survey across 600+ WorkingWell sites; Identified user pain points by analyzing 60K+ responses
  • Validated customer needs by conducting interviews (35+) and implemented 'Voice of Customers' program increasing CSAT by 32%
  • Led cross functional scrum meetings, negotiated global approvals and tracked progress of deliverables ensuring timely delivery

Senior Product Analyst

Dell Technologies
06.2017 - 06.2020
  • Collaborated with 12+ teams in war room mode for 10 days for Kaizen event for VP leading to 10 new project launches
  • Conceptualize advanced analytics soln to drive insights & recommendations for GTM strategy to increase B2B sales & profitability
  • Data Analytics & AI Product Development:
  • Developed Component Level Recommendation Engine for processor chips from scratch, facilitating 40% increase in user acq
  • Identified 13+ factors affecting customer purchase pattern and prioritised 7/13+ for analysis by individual factor hypothesis test
  • Defined user personas using K-means clustering and designed distinct 8+ value proposition to facilitate effective sales pitches
  • Designed a holistic dashboard, accessible on the go, for B2B sales executives, increasing sales of peripheral products by ~60%
  • Delivered key insights into customer journey and behavior by providing 320+ personalized Call-to-Actions
  • Scaled up project to APAC & EU region within one quarter by automating 34 processes involved (reduced time taken by ~90%)
  • Won Dell Annual Analytics Competition 2018,( 1/64+projects) for building ML product recommendation engine for sales
  • Predicted potential customers for a new product line using ensemble of Neural Network & Random Forest (81% accuracy)
  • Enabled B2B sales executives to target the right customer at right time, attaining incremental quarterly margin impact of $1M

Education

PGP in Management -

Indian School of Business (ISB)
04.2022 - 04.2023

B. Tech - M.Sc. (Hons.) Physics

BITS Pilani
08.2012 - 05.2017

Skills

LLM

Accomplishments

  • State merit list holder | Class XII(94%) and Class X(95%) in RBSE | Awarded by Hon’ble Governor and Education Minister
  • Co-Founder, Career Mentorship Cell: Started job support initiative during COVID-19, assisting 228/384 alum across 3 countries in 1 yr
  • Onboarded 138+ alumni as mentors & 30+ as volunteers to help candidates in resume building, upskilling and 1:1 mock interview
  • Shenomics 30 under 30 Fellow, 2020(30/4000+): Selected for 6-month fellowship for mindful leadership sessions from CXOs
  • Sports: Won 1 Gold and 1 Bronze Medal in inter-college competitions in Volleyball and 1 Gold in intra college competition in TT

Timeline

Product Manager ll

Microsoft
07.2023 - Current

PGP in Management -

Indian School of Business (ISB)
04.2022 - 04.2023

Product Manager

Amazon
07.2020 - 03.2022

Senior Product Analyst

Dell Technologies
06.2017 - 06.2020

B. Tech - M.Sc. (Hons.) Physics

BITS Pilani
08.2012 - 05.2017

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Anchal GargProduct Manager