Anchal Garg
Product Manager
Bengaluru,KA
Summary
Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Product Manager ll
Microsoft
07.2023 - Current
- Bringing AI transformation for Customer Success Unit of Microsoft B2B consulting business ($8B+ business, Saving ~20M/yr
- Ideated & led product vision for Delivery Support Agent- one stop soln- cross cutting 4 capabilities, reducing cost overrun by 40%
- Developed Copilot Data Agent on Microsoft Fabric to surface cost overrun drivers for projects in real-time, saving ~7K hr/year
- Built cost overrun risk profile of projects using ML classification model (87% precision), enabling users to take proactive actions
- Developed recommendation engine for AI assisted requesting & staffing as mitigation strategies for cost overrun risk
- Designed product vision, roadmap, GTM, OKRs and built feedback loop, resulting in ~65% user engagement in pilot launch
- Scaled the agent to 2K+ projects reducing cost overrun by $5M in first quarter; Collaborated with 20+ cross functional partners
- Revamped existing forecasting tool to include features like bulk forecasting, monthly forecast, automated bulk maintenance etc
- Achieved 90% performance improvement, improved productivity by saving ~16K hours/year and improved CSAT to 3.75 from 1.4
- Identified user pain points; Delivered 15+ quick win further enhancements within just 2 quarters; Increasing CSAT to 4.3 from 3.75
- Designed personalized solution to automate role maintenance requests (60K+ annually) raised by project managers, saving 4K hr/year
- Conducted deep funnel analysis to identify issues like discoverability & search; Led A/B tests, boosting adoption by 25% for 10K+ users
- Bringing AI transformation for Customer Success Unit of Microsoft B2B consulting business ($8B+ business)
Product Manager
Amazon
07.2020 - 03.2022
- Prime Video: Led development of 2 zero to one products ensuring on-time content delivery of 80% and on-time content publishing of 98%+
- WorkingWell: Led a team of 4 to drive 6+ programs to improve working conditions of 1000+ sites, achieving 37% reduction in injury rates
- Created Blueprint & built Channel Launch Readiness Tool to ensure on-time launch of 8 new OTT channels (Eros now, MUBI etc)
- Translated business to technical requirements by collaborating with data eng., content quality, operations & business teams
- Created product roadmap and built ETL data pipelines from scratch and identified major bottlenecks by conducting RCA
- Spearheaded development of MVP of end-to-end supply chain view of title publishing funnel, achieving operational efficiency of 40%
- Enhanced UX by identifying bottlenecks in user onboarding & implementing solutions to reduce rework by 33% & breach by 28%
- Improved NPS (27 from average of 11) by developing a dynamic analytical framework flagging sites with poor safety performance
- Designed & conducted feedback survey across 600+ WorkingWell sites; Identified user pain points by analyzing 60K+ responses
- Validated customer needs by conducting interviews (35+) and implemented 'Voice of Customers' program increasing CSAT by 32%
- Led cross functional scrum meetings, negotiated global approvals and tracked progress of deliverables ensuring timely delivery
Senior Product Analyst
Dell Technologies
06.2017 - 06.2020
- Collaborated with 12+ teams in war room mode for 10 days for Kaizen event for VP leading to 10 new project launches
- Conceptualize advanced analytics soln to drive insights & recommendations for GTM strategy to increase B2B sales & profitability
- Data Analytics & AI Product Development:
- Developed Component Level Recommendation Engine for processor chips from scratch, facilitating 40% increase in user acq
- Identified 13+ factors affecting customer purchase pattern and prioritised 7/13+ for analysis by individual factor hypothesis test
- Defined user personas using K-means clustering and designed distinct 8+ value proposition to facilitate effective sales pitches
- Designed a holistic dashboard, accessible on the go, for B2B sales executives, increasing sales of peripheral products by ~60%
- Delivered key insights into customer journey and behavior by providing 320+ personalized Call-to-Actions
- Scaled up project to APAC & EU region within one quarter by automating 34 processes involved (reduced time taken by ~90%)
- Won Dell Annual Analytics Competition 2018,( 1/64+projects) for building ML product recommendation engine for sales
- Predicted potential customers for a new product line using ensemble of Neural Network & Random Forest (81% accuracy)
- Enabled B2B sales executives to target the right customer at right time, attaining incremental quarterly margin impact of $1M
Education
PGP in Management -
Indian School of Business (ISB)
04.2022 - 04.2023
B. Tech - M.Sc. (Hons.) Physics
BITS Pilani
08.2012 - 05.2017
Skills
LLM
Gen AI
Prompt Engineering
Co-Pilot Studio
AI Agents
Machine Learning
R
SQL
Personalisation
Power BI
Product development
Product vision and strategy
Product roadmaps
Accomplishments
- State merit list holder | Class XII(94%) and Class X(95%) in RBSE | Awarded by Hon’ble Governor and Education Minister
- Co-Founder, Career Mentorship Cell: Started job support initiative during COVID-19, assisting 228/384 alum across 3 countries in 1 yr
- Onboarded 138+ alumni as mentors & 30+ as volunteers to help candidates in resume building, upskilling and 1:1 mock interview
- Shenomics 30 under 30 Fellow, 2020(30/4000+): Selected for 6-month fellowship for mindful leadership sessions from CXOs
- Sports: Won 1 Gold and 1 Bronze Medal in inter-college competitions in Volleyball and 1 Gold in intra college competition in TT
Timeline
Product Manager ll
Microsoft
07.2023 - Current
PGP in Management -
Indian School of Business (ISB)
04.2022 - 04.2023
Product Manager
Amazon
07.2020 - 03.2022
Senior Product Analyst
Dell Technologies
06.2017 - 06.2020
B. Tech - M.Sc. (Hons.) Physics
BITS Pilani
08.2012 - 05.2017