Anchal Goel
Faridabad
Summary
Over 7 years of experience in B2B and B2C sales, specializing in outbound prospecting and process optimization. Achieved consistent revenue growth through high-volume outbound calls and effective lead conversion strategies. Demonstrated ability to cultivate key client relationships and resolve complex customer disputes. Proficient in lead generation, strategic upselling, and cross-functional team leadership.
Overview
1
1
Language
14
14
years of professional experience
Work History
Senior Sales Representative
Telus Digital
Noida
08.2024 - 06.2026
- Consistently exceeded monthly sales quotas through upselling, cross-selling, and effective objection handling.
- Facilitated strategic discovery questions to identify client needs and tailored product demonstrations accordingly.
- Analyzed market trends and competitor activities to enhance conversion strategies and improve customer engagement.
- Executed high-volume outbound calls for B2C campaigns, generating leads and ensuring timely follow-ups.
Call Quality Analyst
OSF Digital
Faridabad
04.2020 - 05.2024
- Evaluated call quality to ensure adherence to company standards and improve overall performance.
- Conducted regular audits of recorded calls to ensure accuracy and consistency.
- Analyzed customer interactions to identify trends and training needs.
- Collaborated with management to enhance quality assurance processes and address identified gaps.
- Provided feedback to agents, emphasizing performance and improvement areas.
- Assisted in implementing new tools for enhanced quality assessment.
- Developed training materials to improve agent skills and align with performance benchmarks.
Sales Representative
Iksula (OSF Client)
Mumbai
03.2019 - 04.2020
- Cultivated strong relationships with key clients (B2B & B2C) through consistent communication.
- Presented product demonstrations to potential clients, highlighting features and benefits.
- Managed client accounts to ensure satisfaction and promptly address concerns, fostering long-term loyalty.
- Conducted market research to identify new sales opportunities and customer needs, informing strategic sales initiatives.
- Analyzed customer feedback to enhance products and services.
- Maintained accurate records of sales and prospecting activities to support data-driven decision making.
Sales Representative
Multidots (OSF Digital)
Ahmedabad
05.2017 - 03.2019
- Cultivated strong relationships with key clients (B2B & B2C) through proactive communication, resulting in increased client retention.
- Presented product demonstrations to potential clients, highlighting features and benefits.
- Managed client accounts, ensuring satisfaction and addressing concerns promptly.
- Conducted market research to pinpoint new sales opportunities and better understand customer needs.
- Analyzed customer feedback to inform product enhancements and improve service delivery.
- Maintained accurate records of all sales and prospecting activities.
Process Advisor- Dispute Analyst
Barclays
Noida
06.2015 - 01.2017
- Analyzed customer disputes to recommend resolutions and corrective actions that addressed root causes.
- Reviewed transaction records for discrepancies and compliance violations, ensuring adherence to regulations.
- Communicated with customers to gather information and clarify details of disputes.
- Documented findings and maintained accurate records of dispute cases to support resolution tracking.
- Collaborated with cross-functional teams to enhance dispute resolution processes.
- Utilized specialized software for tracking and managing dispute cases efficiently.
Senior Customer Service Officer
Convergys
Gurugram
09.2014 - 06.2015
- Led customer service team in resolving complex client issues, enhancing overall client satisfaction.
- Implemented process improvements that elevated service delivery standards and streamlined operations.
- Cross-sold tailored services, aligning solutions with specific customer needs to drive engagement.
- Mentored new staff on best practices and company policies.
- Achieved established goals by adhering to company initiatives.
Interactive Social Media Advisor
24/7 ai
Bangalore
09.2012 - 07.2014
- Researched, diagnosed, and troubleshot customer problems to identify effective solutions.
- Took ownership of customer issues, ensuring resolution from start to finish.
- Delivered prompt updates to customers on issue status, enhancing transparency.
- Escalated unresolved issues to internal teams to ensure timely resolution.
- Ensured accurate recording and closure of all customer issues.
- Created technical notes and articles for knowledge base to facilitate knowledge sharing.
- Adhered to service level agreements concerning issue severity and response times.
Education
Bachelor of Technology - Computer Science And Engineering
UPTU
Barabanki08-2011
Skills
- Lead generation and objection handling
- Closing strategies and deals
- Sales strategy development
- Product demonstrations and sales forecasting
- Sales pipeline management
- Outbound and cold calling
- Customer needs assessment
- Market and competitor analysis
- Sales forecasting
- Customer relationship management
- Cross-selling strategies
- Effective communication
Languages
English
Upper Intermediate (B2)
B2
Accomplishments
- Telus: Awarded Monthly Star Sales Performer in May 2025 and December 2025 for top outbound lead generation and quota attainment.
- Barclays: Inducted into the 100 Club for achieving 100% customer satisfaction rating; named Best Newcomer in 2015.
- Convergys: Awarded Super Star Certificate for exceptional performance on the Comcast process (2014).
Timeline
Senior Sales Representative
Telus Digital
08.2024 - 06.2026
Call Quality Analyst
OSF Digital
04.2020 - 05.2024
Sales Representative
Iksula (OSF Client)
03.2019 - 04.2020
Sales Representative
Multidots (OSF Digital)
05.2017 - 03.2019
Process Advisor- Dispute Analyst
Barclays
06.2015 - 01.2017
Senior Customer Service Officer
Convergys
09.2014 - 06.2015
Interactive Social Media Advisor
24/7 ai
09.2012 - 07.2014
Bachelor of Technology - Computer Science And Engineering
UPTU