MS Office
Anchal Panwar
Banker
Gurgaon
Summary
Dynamic banking professional with a strong work ethic and expertise in cash handling, demonstrated at HDFC Bank Limited. Proven track record in enhancing customer satisfaction and driving sales through effective relationship building and cross-selling strategies. Committed to regulatory compliance and delivering exceptional service, consistently achieving sales goals and improving operational efficiency.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
HDFC Bank Limited
10.2022 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
SDA Cash
RBL Bank
07.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Executive
Utkarsh Small Finance Bank
02.2021 - 07.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Sales Executive
HDFC Life Insurance Company
11.2019 - 09.2020
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
- Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
Education
Master of Science - Science Education
HNBGU,Srinagar
Garhwal 04.2001 -
Bachelor of Science - Science
HNBGU,Srinagar
Garhwal 04.2001 -
Intermediate
Uttarakhand Board
Gadwal, India04-2011
High School
Uttarakhand Board
Gadwal, India04-2009
Skills
Cash handling
Customer relationship building
Cash handling and management
Financial advising
Strong work ethic
Fraud detection
Drawer balancing
Account updating
Banking
Exceptional customer service
Financial record keeping
Cash handling expertise
Cash counting
Regulatory compliance
Software
CBS
Certification
IRDA
Timeline
Teller
HDFC Bank Limited
10.2022 - Current
SDA Cash
RBL Bank
07.2022 - 09.2022
Sales Executive
Utkarsh Small Finance Bank
02.2021 - 07.2022
Sales Executive
HDFC Life Insurance Company
11.2019 - 09.2020
Master of Science - Science Education
HNBGU,Srinagar
04.2001 -
Bachelor of Science - Science
HNBGU,Srinagar
04.2001 -
Intermediate
Uttarakhand Board
High School
Uttarakhand Board
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