Anchal Puthran
Bangalore South
Summary
Experienced IT professional with a decade of expertise in ERP systems, SQL database management, and application testing. Proven track record in improving operational processes and guiding junior team members. Skilled in Prophet 21 and SAP Ariba, with a focus on detail-oriented solutions. Dedicated to contributing to team development and organizational success.
Overview
11
11
years of professional experience
Work History
Senior Technical Applications Specialist
Epicor Software
Bengaluru
07.2021 - Current
- Provided advanced technical assistance for products, collaborating with Development team to resolve complex issues.
- Oversaw training of junior support personnel on product functionalities and troubleshooting techniques.
- Coordinated product management within ERP, ensuring accuracy across multiple systems.
- Maintained clients' ERP design and configuration by resolving defects and addressing end-user inquiries.
- Supported US and EMEA clients for Prophet21 web application via ServiceNow ticketing tool and remote connections.
- Conducted application support, manual testing, and regression testing to enhance efficiency without increasing manpower.
- Reduced QA testing turnaround time, leading to improved workload management for support teams.
Procurement Professional
IBM India Private Limited
Bengaluru
06.2015 - 07.2021
- Managed Source to Pay process, focusing on vendor oversight and contract management.
- Performed procurement functions as a Buyer using SAP Ariba for supply chain operations.
- Established strong relationships with suppliers, clients, colleagues, and relevant stakeholders.
- Created weekly and monthly volume reports while executing purchase order and invoice tasks.
- Coordinated with finance and audit teams to address contract issues effectively.
- Tracked contract expiration dates, ensured finalization, and uploaded contracts in SAP.
- Facilitated weekly regional team calls to drive process enhancements.
Education
Bachelor of Engineering - Information Science
PA College of Engineering
Mangaluru 05-2015
Skills
- Prophet 21 (P21) ERP and SAP Ariba
- SQL database management
- Application testing and quality assurance
- Cloud ERP administration
- Middleware and database upgrades
- Order processing and management
- Training and mentorship delivery
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Beginner (A1)
A1
Marathi
Beginner
A1
Websites
Accomplishments
Employee of the Quarter, IBM
Timeline
Senior Technical Applications Specialist
Epicor Software
07.2021 - Current
Procurement Professional
IBM India Private Limited
06.2015 - 07.2021
Bachelor of Engineering - Information Science
PA College of Engineering