Anchal Sharma
New Delhi
Summary
Elevating Project Coordinator with Specialized Skills with history of 9+ years working experience in determining strategic business direction and executing aggressive project plans like - Business Development, Client Acquisitions, Project Management, Digital marketing, Creating Strategies, Market Analysis, and Positioning brands. Customer Service and Stakeholder Management is forte. Organized and dependable candidate successful at managing priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Payout Operations Specialist
Airbnb
3 2018 - Current
- Work comprise creating pilot projects, engaging with stakeholders and Airbnb account managers. Developing new workflows for projects, and conducting regular reviews of operations and identifying areas for improvement.
- Worked on greater than 14 projects & counting. (Involves working on, payments backlog, Collections, Resolving payment bugs, Releasing hosts' stuck payout, Unfreezing payouts, Resolving TNS frauds, working on deep dives etc. (Includes working on Moola, Lachlan, Superset, Jira etc tools)
- Actively working on automation projects. Partnered with BPI and RPA to deploy automated solution in form of RPA assistant which will take care of repetitive tasks which targets metrics like host NPS, contact rate etc.
- Coordinating meetings with stakeholder and project members to discuss detail project scope, progress and results weekly and quarterly.
- Saved adjustment amounts in Millions dollars, on adjustment project. Improved overall site NPS by clearing pending payouts, on unpaid payout review project.
- Targeting Canvas platform to simplified and progressive approach to send emails in volume.
- Spearheaded cross-functional initiatives aimed at improving overall business performance through streamlined operations.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Project Coordinator
Digital Web Solutions (P) Ltd
02.2016 - 02.2018
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies for UK, US, AUS and NZ clients.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities with 100% compliance, quality.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Performed 7 escalations in one day, Fixing appointments and taking clients onboard.
- Managed needs of more than 15+ customers at once using strong prioritization and multitasking abilities.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Sr. Sales Executive
Klazina Consultants Limited
01.2015 - 11.2015
- Increased business opportunities for clients, by identifying and evaluating their position in industry, establishing contact and developing relationships with prospects; recommending solutions.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Outperformed revenue targets, by effectively retained customers by 80% and upgrading services by 30%.
- Handle prospects and assigning work needed to be done for them to technical team, Maintaining all dashboards.
- Analyze market trends in consumer industries to implement appropriate marketing and sales methods.
- Manage 50 customer calls per day and prospected leads, scheduled meetings and converted targets into customers.
Education
High School Diploma -
Mahavir Public Sr Sec School
Himachal PradeshSkills
Leading team operations
Presentation ability
Project Coordination
Interpersonal Communication
Accomplishments
- Successfully completed 11 projects for Airbnb.
- Achieved huge milestone by resolving 85% red errors.
- Supervised trainings for project coordinator internship
- Accomplished, regulatory response, chargebacks, deep dive, payments and refund process trainings.
- Saved extra payments by 91% for Airbnb.
Timeline
Project Coordinator
Digital Web Solutions (P) Ltd
02.2016 - 02.2018
Sr. Sales Executive
Klazina Consultants Limited
01.2015 - 11.2015
Payout Operations Specialist
Airbnb
3 2018 - Current
High School Diploma -
Mahavir Public Sr Sec School