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 Customer-focused professional with a strong track record of improving retention, revenue, and customer experience in fast-moving businesses. Brings high energy, clear communication, and a hands-on approach to problem solving. Adapts quickly to new environments, works comfortably across teams, and takes ownership from idea to execution. Curious by nature, practical in approach, and motivated by building things that work in the real world. 

Website Designer with extensive experience in creating responsive, user-centric websites that prioritize performance and usability. Skilled in HTML, CSS, and SEO-friendly design, leveraging AI-assisted workflows for efficient web solutions. Completed foundational education in computer applications, supplemented by over 35 certifications in web design, graphic design, digital marketing, and SEO. Seeking entry-level web design opportunities to apply skills and collaborate within a professional team.

Dynamic management professional with over 8.5 years of diverse experience in the Ed-Tech, Timeshare, and Retail sectors, including significant exposure to the Qatar market. Recognized for consistently achieving sales targets through strategic CRM-based lead management and fostering strong team collaboration, resulting in enhanced customer relationships and increased satisfaction.

Dynamic educator and media professional with more than ten years of extensive experience in journalism, mass communication, and television presentation. Expert in pedagogy and curriculum innovation, with a strong emphasis on community media, subaltern discourse, and media ethics. Renowned for enhancing student involvement, advocating inclusive educational practices, and shaping academic policy. Proven track record in organizing national conferences and creating educational MOOCs for expanded learning opportunities.

Experienced customer service professional with expertise in high-volume B2C environments, inbound call handling, and live chat support. Demonstrates proficiency in social media customer care, complaint resolution, and after-sales support, leveraging platforms such as Twitter , Facebook, Instagram, LinkedIn to enhance customer satisfaction. Skilled in telephone etiquette training, staff mentorship, and multitasking under pressure while maintaining composure. Adept at utilising Microsoft Office Suite and Office 365 for efficient email correspondence and administrative tasks. Committed to building lasting customer relationships through rapport building and retention strategies, with a focus on delivering exceptional service across diverse communication channels mainly social media

Adaptable and results-driven professional recognized for clear decision-making and effective communication in high-pressure environments. Brings a disciplined, strategic approach to problem-solving, leadership, and reliable execution.

An employee with a strong work ethic and determination, with experience in various fields including: customer service, communication, community involvement, sales, cleaning and more. A creative and artistic person, who is strong in organisational skills.

Enthusiastic Head Bartender with knack for creating memorable guest experiences through exceptional drink crafting and team leadership. Spearheaded initiatives that boosted customer satisfaction and streamlined bar operations, resulting in higher sales and repeat clientele. Known for fostering collaborative environment and training staff to excel in service and mixology.

ANCHAL SHARMA

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Master of Science - Mathematics

Bachelor of Science - Mathematics

HIGHER SECONDARY EDUCATION - Science

SECONDARY EDUCATION - SCIENCE

Post-Graduate Diploma - Information Technology

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Master of Science - Mathematics

Bachelor of Science - Mathematics

HIGHER SECONDARY EDUCATION - Science

SECONDARY EDUCATION - SCIENCE

Post-Graduate Diploma - Information Technology

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