Summary
Overview
Work History
Education
Skills
Timeline
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Anchal Singh

Anchal Singh

Noida

Summary

Results-driven IT Change Management professional currently supporting NHS Shared Business Services. Skilled in handling end-to-end lifecycle of change requests, CAB facilitation, and exception handling. Known for maintaining process integrity, improving change quality, and acting as a reliable point of contact for high-impact and emergency changes.

Overview

13
13
years of professional experience

Work History

Senior Engineer

Sopra Steria Pvt Ltd
Noida
08.2015 - Current
  • Managing end-to-end lifecycle of IT change requests across NHS SBS using TOPdesk, ensuring compliance with ITIL best practices.
  • Assessing and validating Normal, Standard, and Emergency Changes, with emphasis on risk, impact, and service continuity.
  • Acting as the point of contact for IT Change Management department—reviewing, approving, or escalating changes accordingly.
  • Preparing agenda items and participating in weekly CAB (Change Advisory Board) meetings, contributing to decision-making for high-impact changes.
  • Performing housekeeping of open and outdated changes, including closure or reclassification of abandoned changes.
  • Collaborating with stakeholders across technical, service desk, and business teams to ensure effective communication and implementation of changes.
  • Handling exceptions and emergency change processes, ensuring timely action while maintaining proper documentation and audit readiness.
  • Supporting process improvements and recommending optimizations for smoother, more efficient change operations.

Senior Associate

IGATE Global Services
Noida
01.2014 - 07.2015
  • Provided technical IT support to end-users through calls, chats and e-mails.
  • Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level by logging Incidents in ITSM tool; tracked status of problems and solutions.
  • Participated in educational opportunities such as advanced excel trainings, Six Sigma training.

Technical Support Associate

Honeywell International
Gurgaon
08.2012 - 01.2014
  • Provided technical support to end users/customers on consumer electronics/electrical designed/manufactured by Honeywell under the domain Environment & Combustion control. This included installation of new products, technical troubleshooting of existing products & managing customer service along with escalations.
  • Worked on “Kaizen Tool” & Preparing “Rapid Problem Solving”/Pareto tool to improve process efficiency.

Education

Bachelor of Science - B Tech

CET-IILM-AHL
Greater Noida
07-2011

XII - Mathematics

Kendriaya Vidyalaya
Unnao, U.P.
04-2006

X - Science

St. Lawrence School
Unnao, U.P.
04-2004

Skills

  • IT Change management
  • Risk Assessment
  • Stakeholder communication
  • Service continuity
  • Process improvement
  • ITIL Foundation
  • TOPdesk / ServiceNow
  • Change Advisory Board (CAB)
  • Incident and Problem Management
  • Process Improvement
  • Compliance & Audit Readiness
  • Documentation & Reporting

Timeline

Senior Engineer

Sopra Steria Pvt Ltd
08.2015 - Current

Senior Associate

IGATE Global Services
01.2014 - 07.2015

Technical Support Associate

Honeywell International
08.2012 - 01.2014

Bachelor of Science - B Tech

CET-IILM-AHL

XII - Mathematics

Kendriaya Vidyalaya

X - Science

St. Lawrence School

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Anchal Singh