Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anchal  Singh

Anchal Singh

New Delhi

Summary

Dynamic customer service professional with extensive experience at I Energizers, excelling in payment collections and query resolutions. Proven track record in sales strategies and problem resolution, enhancing customer satisfaction. Adept at quickly learning new processes, driving successful outcomes in high-pressure environments.

Overview

5
5
years of professional experience
2024
2024
years of post-secondary education

Work History

Collection and customer service

I Energizers
Noida
05.2025 - Current
  • It's an blended autoloan soft collection process.
  • where we need to connect with customers to collect the payment for the loan.
  • also need to give the end to end resolution of the queries in regards to their payments

Upselling and customer service

IGT solution Pvt lmt.
Gurgaon
09.2024 - 02.2026
  • It was an premium travel process
  • We used to connect with the customer regarding their queries to resolve
  • Also used to renew their travel packages

Billing and customer service

Quattro solutions
Gurgaon
05.2022 - 07.2024
  • It was an billing process
  • We used to connect with the client regarding their bills
  • Help them while providing the discount on bulk billing and generate their bills

Customer Service Representative

Teleperformance pvt Ltd
Gurgaon
01.2021 - 04.2022
  • I was in the upselling process of American express
  • Complete outbound process
  • Used to connect with the customers tell them About the benefits of their premium credit cards
  • Also take their concent for insurance premium to generate leads for insurance

Education

Bechlore of Commerce (B.com) - Commerce

Delhi University (SOL)
Delhi
01.2022 - 01.2026

Govt. Girls Sr Sec School
Delhi

Skills

  • Customer service
  • Sales strategies
  • Problem resolution
  • Quick learning skills

Timeline

Collection and customer service

I Energizers
05.2025 - Current

Upselling and customer service

IGT solution Pvt lmt.
09.2024 - 02.2026

Billing and customer service

Quattro solutions
05.2022 - 07.2024

Bechlore of Commerce (B.com) - Commerce

Delhi University (SOL)
01.2022 - 01.2026

Customer Service Representative

Teleperformance pvt Ltd
01.2021 - 04.2022

Govt. Girls Sr Sec School
Anchal Singh