ANCHAL VERMA
Lucknow
Summary
Management professional effective at building highly- motivated teams, as well as leading cross- functional team, in a fast-paced environment. Dynamic Customer Service manager who leads diverse team to achieve company goals. Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Executive
BIOLINK OVERSEAS
AGRA
05.2023 - 11.2024
- Hired employees and processed hiring-related paperwork.
- Directed recruitment, selection and hiring processes.
- Conducted exit interviews and completed employment termination paperwork.
- Sourced, qualified and conducted screening interviews with job candidates.
- Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
Customer Service Manager
BAJAJ Allianz Life Insurance
02.2022 - 04.2023
- Responsible for customer service and administration with achieving overall service and quality objectives including customer satisfaction scores
- Processes policy documents, monitors policy schedule and update renewal status
- Gather the information about clients' and match them with the insurance policies
- Ensures that company makes more sales and get customers product suited to their needs
Senior Business Development Manager
ICICI Prudential Life Insurance
06.2018 - 02.2021
- Recruitment of Agents, training of agents for promotion of Life Insurance Policies
- Establishing meeting with customers for creating awareness of products and their benefits to customers
- Creation of database and list of appointments of agents with customers
- The various type of products like ULIPS, Endowment, pure life and Health to agents and customers, and various other coordination required with operations, HR and other departments of the company for streamlining of process within your team
- Development of list of customers then coming into action mode of driving business by selling of policies to customers and revenue generation
Education
Masters of Business Administration - Finance& HR
Dr. APJ Abdul Kalam Technical University
Uttar Pradesh01.2018
Bachelor of commerce - Honours
University of Delhi
01.2016
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Employee relations
- Recruitment and hiring
Certification
HR GENERALIST CERTIFICATION FROM PROTOUCH
Languages
English
First Language
Hindi
Beginner (A1)
A1
Timeline
HR Executive
BIOLINK OVERSEAS
05.2023 - 11.2024
Customer Service Manager
BAJAJ Allianz Life Insurance
02.2022 - 04.2023
Senior Business Development Manager
ICICI Prudential Life Insurance
06.2018 - 02.2021
Masters of Business Administration - Finance& HR
Dr. APJ Abdul Kalam Technical University
Bachelor of commerce - Honours
University of Delhi
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