Anchit Bhardwaj
Nagda
Summary
A highly motivated and results-driven professional with over six years of experience in teaching, training, operations, sales, and customer retention across diverse industries, including food and beverages, telecom sales and insurance, and ed-tech. I have consistently excelled in driving operational efficiencies, optimizing customer retention strategies, and achieving targets. Known for my ability to lead cross-functional teams, streamline processes, and foster strong customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager Sales & Retention
Upskillist
Bangalore
11.2024 - Current
- I oversee the entire sales department, managing everything from ensuring sufficient dials and login hours, to driving sales and revenue growth for the company.
- Leading a team of five members, and after joining the company, I've increased the revenue of the sales team by 5,000 euros, which seemed unachievable before my joining.
- My experience and insights helped achieve better customer connectivity, which was around 9% to 10% before, and now it is somewhere around 30%.
Learning Services Learning Specialist
TELUS Digital
Noida
01.2023 - 10.2024
- As an "Assistant Training Manager" at TELUS Digital India, I played a key role in overseeing telecom sales and the insurance process across two of our sites.
- I handled the outbound and inbound processes for the main TELUS account, and I led a team of six trainers.
- I was honored with the Superstar Award for outstanding performance during Q4 of 2023.
Learning Experience Leader
TaskUs
Indore
11.2020 - 01.2023
- Conducted over 30 sessions in a year, training an average of 450 trainees and 60 leaders across various topics.
- Created a new onboarding program that reduced new hire ramp-up time by 40%, enhancing productivity and employee satisfaction.
Educator
Fatima Convent Senior Secondary School
Nagda
11.2019 - 11.2020
- Taught mathematics and English to students from 6th to 10th grade.
- Confidence to speak up and manage a classroom of 30 to 40 students at a time.
Education
Bachelor of Engineering - Electrical And Electronics
Mahakal Institute of Technology
Ujjain, Madhya Pradesh04-2017
Diploma - Violin
Prayag Sangeet Samiti
Allahabad03-2016
Skills
- Sales strategy
- Customer analysis
- Revenue generation
- Team leadership
- Data-driven decision making
- Problem-solving
- Operations management
- Time management
- Customer service
- Customer relationship management (CRM)
Certification
- Neuroscience Certified Trainer
- Train-the-Trainer Certification
- Certified Administrative Professional (CAP)
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Manager Sales & Retention
Upskillist
11.2024 - Current
Learning Services Learning Specialist
TELUS Digital
01.2023 - 10.2024
Learning Experience Leader
TaskUs
11.2020 - 01.2023
Educator
Fatima Convent Senior Secondary School
11.2019 - 11.2020
Bachelor of Engineering - Electrical And Electronics
Mahakal Institute of Technology
Diploma - Violin
Prayag Sangeet Samiti
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