ANCHIT CHAUHAN
Dehradun
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Language
Work History
Senior Operations Coordinator
BAMKO
Dehradun
06.2022 - Current
- Sourcing new items as per client's requirement, creating presentation for sales representatives.
- End to end pricing and procurement.
- Creating Purchase orders for suppliers and Sales order for our clients.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Offering support to vendors/manufacturers by leading information received from them and uploading content to Google sheet.
- Providing support to client, resolving their queries and identifying their needs and requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisting with the management of daily operational activities.
- Analyze and coordinate supply chain of the business.
- Working with International courier services to schedule pickups from different locations in the world.
Senior Customer Associate (Creditone Bank)
Ienergizer
Dehradun
01.2021 - 05.2022
- Identifying customer needs and presenting them appropriate company product and service offerings.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 125 calls per day and maintaining customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Executive (Zomato)
ISON Xperiences
Dehradun
04.2019 - 03.2020
- Provided timely support to customers on Chat / Call / Emails
- Managing 4 - 5 customers at a time / 90 - 100 chats in a day and providing satisfactory resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Customer Associate (Foodpanda)
ISON Xperiences
Dehradun
02.2017 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service to the customers.
- Strengthened communication skills through regular interactions with customers.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
Technical Recruiter
IMSI India Pvt Ltd
Dehradun
01.2016 - 02.2017
- Wrote and posted technical job descriptions
- Onboarded new hires and set up training.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Sourced and selected applicants for technical positions within company.
- Interviewed candidates using different interview methods and approaches.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Referred candidate resumes to customer account managers for evaluation and submission.
- Collaborated with HR leadership regarding candidate salary determinations.
Field Supervisor
Energy Solutions
Dehradun
09.2014 - 01.2016
- Dealing in pricing and selling of Solar equipments.
- Planning installation and estimation at residential / commercial / government institutions and providing it to the customers.
- Planned and scheduled field activities according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Evaluated performance and progress, and made proactive adjustments.
Education
BSCIT - Information Technology
08.2010 - 10.2013
10+2 - Intermediate
04.2008 - 05.2009
High School Diploma -
04.2006 - 04.2007
Skills
Creating presentations for different clientsAnalyze and coordinate the supply chain of the businessPackages: Microsoft Office, MS Excel
Supply Chain Management
Procurement and sales
Logistics Management
Vendor sourcing
Project Management
Customer relations specialist
Report generation
Project planning and development
Purchasing and procurement
Timeline
Senior Operations Coordinator - BAMKO
06.2022 - Current
Senior Customer Associate (Creditone Bank) - Ienergizer
01.2021 - 05.2022
Customer Service Executive (Zomato) - ISON Xperiences
04.2019 - 03.2020
Customer Associate (Foodpanda) - ISON Xperiences
02.2017 - 04.2019
Technical Recruiter - IMSI India Pvt Ltd
01.2016 - 02.2017
Field Supervisor - Energy Solutions
09.2014 - 01.2016
Dev Bhoomi Group Of Institutions - BSCIT, Information Technology
08.2010 - 10.2013
Children's Modern Academy - 10+2, Intermediate
04.2008 - 05.2009
Children's Modern Academy - High School Diploma,
04.2006 - 04.2007
Hobbies
- I am an introvert but I like a good company.
- In my me time I like reading books, playing guitar and playing games.
- I also love travelling and photography.