To have a career in a professional organization and put all my efforts into the growth of the organization and have a great working environment.
Overview
7
7
years of professional experience
1
1
Language
Work History
Store Manager
Lenskart.com
01.2025 - Current
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Rotated merchandise and displays to feature new products and promotions.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
Retail fiesta Pvt Ltd Cashify
01.2020 - 12.2024
We used to sell 150 units of refurbished phones per months the value of which 35 Lakh rupees.
We Generate 5 lakh revenue from accessories and mobile repairing.
We were buying 250 mobile devices at store per month so we took initiative to sell the devices with better condition directly from the store which decreased logistics cost and increase profit.
We used to sell 50 Nos of ADLD (Accidental damage and liquid damage) plan on refurbished mobile phones.
We have taken initiative to increase accessories sale by giving accessories to field staff who visit customer’s home for purchase old devices.
Helped customer select product that best fit their personal needs
Collaborated with store team to give exceptional service throughout the entire shopping and purchasing experience
Performed comprehensive operational and facility analysis to identify logistics improvement and streamline inventory flow and shrinkage, implement proactive steps and appropriate corrective action.
Trained promoters on sales, customer service, operation, merchandising product knowledge and assets protection.
Ensure staff is scheduled efficiently to maximize sales opportunity and make adjustment accordingly
All doorstep orders assigned to technicians in opening the stores.
Watched, listened, interact, and followed ups with customers to ensure satisfaction and resolve issue.
Sales Associate
Samsung
06.2018 - 12.2019
Sold 6-7 Product daily.
Opened and close the store which include counting cash drawers and making bank deposit.
Attend walk-in customer solving their queries make them feel comfortable while they are at store.
Help customer select best fit for their personal needs.
Education
BMS - marketing
ismail yusuf college
Intermediate - Commerce
Maharashtra state board
High school - undefined
maharashtra state board
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Team building
Operations management
Staff management
Cash management
Store displays
POS systems
Interests
Play outdoor Games, surfing Internet
Disclaimer
I hereby declaration that all the statements made above are true and correct to the best of My Knowledge and belief. I am confident of my ability to work in a team and cooperate to the fullest.
PROFILE SUMMARY
Proficient in delivering excellent service to ensure high level of customer satisfaction.
Skilled in motivating the store team to meet sales objectives by training and mentoring staff.
Adept in creating business strategies to attract new customers, expand store traffic and enhance profitability.
Highly skilled in developing and arranging promotional material and in-store displays.
Experienced in preparing detailed reports on buying trends, customer requirements and profits.