Ancia Ashmita Chettiar
Mumbai
Summary
Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Motivated individual with business acumen and willingness to take on challenging roles. Flexible and focused team player with expertise in customer relationship management and time management.
Overview
9
9
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
Mumbai
02.2019 - Current
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Analyzed data from previous emails to predict potential customer service issues.
- Resolved conflicts between customers and other departments within the organization.
- Provided customers with product information and availability details.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling to resolve customer queries.
- Assisted customers with inquiries regarding products and services on chats.
Senior Executive
Intelenet Global Services Private Limited
Mumbai
09.2018 - 02.2019
- Conducted customer presentations to explain features and advantages of various credit card options.
- Resolved customer complaints or inquiries regarding billing disputes or discrepancies promptly and efficiently.
- Responded to inquiries from customers regarding credit card terms and conditions.
- Assisted customers in making informed decisions on the best credit card product for their needs.
- Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
Executive
Intelenet Global Services Private Limited
Mumbai
03.2017 - 06.2018
- Resolved complex issues that arose during the collections process.
- Maintained accurate records of collection activities in database system.
- Initiated legal action against delinquent customers when necessary.
- Created training materials and conducted employee training sessions.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Conducted employee training sessions for new hires.
HR Executive
AbodesIndia
Mumbai
06.2015 - 03.2017
- Sourced and screened potential candidates for open positions.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Referred suitable candidates to relevant departments for additional assessment.
Education
MBA - Human Resources Management
MET Institute of Management
Mumbai, India05-2022
Bachelor of Commerce - Secretarial Practice
Vivek College of Commerce
Mumbai, India04-2018
Higher Secondary School -
Vivek Vidyalaya And Junior College
Mumbai, India02-2015
Secondary School Certificate -
St Thomas Academy
Mumbai, India03-2013
Skills
- Outbound Calling
- Resume scanning
- Team motivation
- Time Management
- Self-Motivated Work Ethic
- De-Escalation Techniques
- Complaint Handling
- Complaint Investigation
- Customer Service
- Quality Control
- Problem-Solving
Affiliations
- Mentored and supervised co-workers to ensure smooth running of business.
- Established a positive and welcoming environment in the organizations.
- Helped subordinates to excel in their performance.
- Participated and won elocution competitions in Academic.
Accomplishments
- Awarded best performer in Card Bucket
- Awarded as performer of the month
- Awarded as performer of the Quarter
- Won in elocution competitions in school and college.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
Timeline
Senior Process Associate
Tata Consultancy Services
02.2019 - Current
Senior Executive
Intelenet Global Services Private Limited
09.2018 - 02.2019
Executive
Intelenet Global Services Private Limited
03.2017 - 06.2018
HR Executive
AbodesIndia
06.2015 - 03.2017
MBA - Human Resources Management
MET Institute of Management
Bachelor of Commerce - Secretarial Practice
Vivek College of Commerce
Higher Secondary School -
Vivek Vidyalaya And Junior College
Secondary School Certificate -
St Thomas Academy
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