ANCY GRACE
Kozhikode
Summary
Result-oriented healthcare professional with extensive experience in Guest Relations and hospital coordination. Skilled in patient management, insurance coordination, IP/OP reporting, FRRO registration, and KPI-based reporting. Proven ability to handle administrative operations, facility coordination, and team leadership in a fast-paced hospital environment.
Overview
7
7
years of professional experience
Work History
Team Leader - Guest Relations
Starcare Hospital Kozhikode
Kozhikode
05.2019 - Current
- Leading Guest Relations operations and coordinating front office activities
- Daily IP & OP report preparation and submission
- Monthly KPI report preparation for management review
- Handling patient feedback, complaints, and service recovery
- Coordinating admission, room allocation, and discharge processes
- Managing staff duty allocation, leave planning, and shift coordination
- Conducting facility rounds and ensuring service quality standards
- FRRO registration and documentation support for international patients
- Coordination with departments for smooth patient flow and service efficiency
Senior Executive - Insurance
Starcare Hospital Kozhikode
Kozhikode
- Managed insurance pre-authorization and claims processing
- Coordinated with TPA and insurance providers
- Verified patient insurance eligibility and documentation
IP Coordinator
Starcare Hospital Kozhikode
Kozhikode
- Coordinated inpatient services and bed management
- Assisted in admission and discharge formalities
- Supported clinical teams in patient flow management
Guest Relations Executive (GRE)
Starcare Hospital Kozhikode
Kozhikode
- Handled patient reception, queries, and service coordination
- Assisted in OP/IP registration and billing support
- Ensured patient satisfaction and smooth hospital experience
Education
Bachelor of Arts (B.A.) - Sociology
St. Teresa's College
ErnakulamSkills
- IP/OP Daily & Monthly Reporting
- KPI Report Preparation & Analysis
- FRRO Registration & Documentation
- Patient Relations & Complaint Management
- Facility Rounds & Service Monitoring
- Team Leadership & Staff Coordination
- Insurance Coordination & Claims Handling
Languages
- English
- Malayalam
- Hindi
Personal Information
- Date of Birth: 09/08/89
- Nationality: Indian
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Languages
Malayalam
First Language
English
Beginner
A1
Timeline
Team Leader - Guest Relations
Starcare Hospital Kozhikode
05.2019 - Current
Senior Executive - Insurance
Starcare Hospital Kozhikode
IP Coordinator
Starcare Hospital Kozhikode
Guest Relations Executive (GRE)
Starcare Hospital Kozhikode
Bachelor of Arts (B.A.) - Sociology
St. Teresa's College