Ancy Patricia Muthusamy
salesforce Support Lead
Coimbatore,TN
Summary
Salesforce specialist skilled in optimizing CRM systems to drive business efficiency. Adept at managing integrations, automating processes, and enhancing user experience. Proven track record of working collaboratively to achieve results and adapt to shifting requirements. Strong problem-solving abilities, effective communication skills, and commitment to continuous improvement.
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Salesforce Administrator
Cognizant Technology Solutions Ltd
06.2021 - Current
- Hands on configuration of sales Cloud/Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc.
- Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
- Responsible for ongoing Salesforce best practice training and materials to internal departments and new employee orientation.
- Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms.
- Provide deployment, training, and change management support to business users and Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds.
- Collaborated with M&A Company's and worked on 6+ Salesforce Migration, Deployment and post Migration Technical Support.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Application Support Lead
Cognizant Technology Solutions Ltd
07.2016 - 06.2021
- Achieved high levels of internal customer satisfaction through close collaboration with business units to address their specific needs and concerns.
- Spearheaded training initiatives to improve the technical competency of the support staff, resulting in faster problem resolution times.
- Conducted regular team meetings to review progress, address challenges, and set goals for continuous improvement.
- Collaborated with cross-functional teams to ensure seamless integration of new applications and updates.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
Education
Bachelor of Science - Information Systems management
PSGR Krishnammal College For Women
Coimbatore, India 04.2001 -
Skills
Salesforce Lightning Customization
Reports & Dashboards for Lightning Experience
Formulas and Validation
Expertise in Excel
Requirements gathering
Certification
Salesforce Certified Administration
Highlights
- Successfully managed a team of 10+ members and Collaborated with the Merger & Acquisition team and worked on 6+ Salesforce migration.
- consecutively rated as best employee with Expertise ratings
- Trained over 20 employees on Salesforce functionality.
Timeline
Salesforce Certified Platform App Builder
11-2023
Salesforce Certified Administration
03-2023
Salesforce Administrator
Cognizant Technology Solutions Ltd
06.2021 - Current
Application Support Lead
Cognizant Technology Solutions Ltd
07.2016 - 06.2021
Bachelor of Science - Information Systems management
PSGR Krishnammal College For Women
04.2001 -