Andi Leonard
19065 Old State Road 37 Branchville
Summary
Dynamic Customer Support Specialist with a proven track record at Kimball International, excelling in complaint handling and customer relationship management. Recognized for enhancing client satisfaction through effective problem-solving and empathetic communication. Adept at using Salesforce to streamline workflows and ensure timely responses, contributing to repeat business and positive feedback.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Kimball International
04.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
Production Worker
Best Home Furnishings
03.2021 - 04.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Supply Specialist
US Army Reserve
02.2015 - 02.2022
- Achieved compliance with audit performance requirements.
- Maintain inventory for all supplies and issue gear to incoming and outgoing soldiers for mission success.
- Maintained audit trails to adhere to performance requirements.
- Travel for missions maintain inventory for all soldiers to ensure mission success.
Education
High School Diploma -
Perry Central Jr-Sr. Highschool
Bruceville, INSkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Live chat support
- Product knowledge
- Customer response
- Salesforce
- Time management
- Issue troubleshooting
- Workflow management
- Informal leadership/job trainer
Timeline
Customer Support Specialist
Kimball International
04.2023 - Current
Production Worker
Best Home Furnishings
03.2021 - 04.2023
Supply Specialist
US Army Reserve
02.2015 - 02.2022
High School Diploma -
Perry Central Jr-Sr. Highschool
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