Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrea Castagna

Crown Point

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Using empathy, patience, and active listening to address customer needs and foster positive experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walgreens
Schererville
10.2023 - 02.2025
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided product recommendations based on customer needs.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to customer inquiries via phone, email and chat.
  • Consulted with customers regarding needs and addressed concerns.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Suggested product solutions based on individual customer needs.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Resolved customer inquiries in a timely manner.
  • Handled large amounts of cash
  • Answered phone calls from customers promptly and courteously.

Sales Associate

Target
St.John
10.2022 - 01.2025
  • Placed special orders or called other stores to find desired items.
  • Organized stockroom shelves according to size, color or style.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Assisted customers with product selection, sizing and styling.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed credit card transactions quickly and securely.
  • Answered store and merchandise questions and led customers to wanted items.
  • Provided accurate information about products, prices and services.
  • Recommended, selected and located merchandise based on customer desires.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Adhered to company initiatives and achieved established goals.
  • Answered incoming telephone calls to provide store, products and services information.
  • Demonstrated product features and benefits for customers' needs.
  • Computed purchases and received and processed cash or credit payment.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Bloom Trail
South Chicago Heights
05-2023

Skills

  • Customer service
  • Product knowledge
  • Cash handling
  • Sales processing
  • Inventory management
  • Multichannel communication
  • Computer skills
  • Team collaboration
  • Problem solving
  • Time management
  • Customer support
  • Teamwork skills

References

References available upon request.

Timeline

Customer Service Associate

Walgreens
10.2023 - 02.2025

Sales Associate

Target
10.2022 - 01.2025

High School Diploma -

Bloom Trail

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Andrea Castagna