Andrea Fortier
Merrillville
Summary
Results-driven healthcare supervisor with proven expertise in staff management, conflict resolution, and optimizing workflows. Committed to enhancing patient care and team efficiency through effective training and mentoring.
Overview
15
15
years of professional experience
Work History
Supervisor
CVOP
Hobart, IN
07.2023 - Current
- Supervised daily operations to enhance patient care and staff efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Coordinated schedules and workflows for medical staff to optimize resource utilization.
- Trained team members on best practices in patient interaction and care procedures.
- Ensured compliance with health regulations and safety protocols across departments.
- Conducted performance evaluations, providing constructive feedback to support professional growth.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Applied strong servant leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with cross-functional teams to develop patient-centered service strategies.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Assisted in managing inventory of medical supplies to maintain operational readiness.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
CTL
CVOP
Hobart, IN
03.2022 - 07.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Cardiac Cath Lab Nurse
St. Mary's Medical Center
Hobart, IN
08.2016 - 03.2022
- Administered medications and monitored patient vital signs during cardiac catheterization procedures.
- Assisted physicians in performing diagnostic angiograms, coronary interventions, peripheral vascular procedures, pacemaker insertions, and other complex cath lab cases for optimal patient outcomes.
- Collaborated with cardiologists to prepare patients for interventional procedures, ensuring safety protocols were followed.
- Conducted comprehensive patient assessments pre- and post-procedure, ensuring continuity of care and accurate documentation.
- Assisted in the development of care plans tailored to individual patient needs, enhancing overall treatment effectiveness.
- Mentored junior nursing staff on best practices in cardiac care and catheterization techniques, fostering professional growth.
- Reduced patient anxiety by explaining catheterization procedures, addressing concerns, and answering questions in a compassionate manner.
Staff Nurse
6 West
Hobart, IN
07.2012 - 08.2016
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs and reported significant changes to healthcare team.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients.
- Educated patients and families on health management, medication administration, and post-discharge care.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Mentored junior nursing staff on best practices in patient assessment and care delivery.
- Streamlined documentation processes using electronic health record systems to enhance accuracy and efficiency.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Staff Nurse
CV-IMCU
Munster, IN
07.2011 - 07.2012
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Reduced medication errors through meticulous charting and double-checking dosages.
Education
Master of Science - Nursing Administration
Chamberlain College of Nursing
05-2021
Bachelor of Science - Nursing
St. Elizabeth School of Nursing
Lafayette07-2011
Skills
- Staff management
- Team leadership
- Operational oversight
- Training and mentoring
- Employee coaching
- Strategic planning
- Process improvement
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Attention to detail
- Relationship building
- Conflict resolution
- Goal oriented
Timeline
Supervisor
CVOP
07.2023 - Current
CTL
CVOP
03.2022 - 07.2023
Cardiac Cath Lab Nurse
St. Mary's Medical Center
08.2016 - 03.2022
Staff Nurse
6 West
07.2012 - 08.2016
Staff Nurse
CV-IMCU
07.2011 - 07.2012
Master of Science - Nursing Administration
Chamberlain College of Nursing
Bachelor of Science - Nursing
St. Elizabeth School of Nursing
Co-Chair of OP Patient Satisfaction Committee from July 2018 to July 2026
Worked across multiple disciplines to achieve high patient satisfaction scores for out patient visits.