Listening to Music
Andrea Gabriel
Google Certified Digital Marketing Specialist, Social Media, SEO, Content And GA
Bengaluru,KA
Summary
Emerging Marketing Operations professional with knowledge of Digital Marketing. Possess excellent communication, problem-solving, and teamwork strengths to support business and customer demands. Motivated to learn, grow and excel in a high-performing and successful organization. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
SME - Content Writer
Cue Learn Pvt. Ltd.
Bangalore, Karnataka
05.2021 - 09.2021
- Authored exercises and their solutions for NCERT/CBSE.
- Reviewed solutions to NCERT/CBSE exercises.
- Created Practice Questions, FAQs and Summaries.
- Created title, meta, descriptions containing highly relevant and SEO friendly keywords.
- Mentored interns on content and reviewed their work EOD.
- Analyzed search based keywords using tools such as SEMrush, Uber Suggest etc.
- Worked closely with SEO team on Google Analytics and Google Ads.
- Identified and recommended opportunities to improve work process.
- Managed batches, QA, releases, planned and conducted sprints.
- Improved profitability by 2% by significantly reducing full-time employee (FTE) hours, maximizing efficiency of new software
- Oversaw growth of market research function, enabling organization to analyze data to identify and anticipate opportunities
Digital Agent
HSBC Electronic Data Processing India Private Limited
Bangalore, Karnataka
06.2019 - 09.2020
- Assisted USA customers with questions and resolution on accounting needs and banking products - CDs, loans and credit cards, personal accounts.
- Responded to customers queries through chat, call, email and social media.
- Updating content on website with scripted templates under supervision from content Team
- Produced and submitted weekly updates and reports to track growth and process success rate.
- Placed orders for checks and compromised Debit/Credit cards, security tokens on accounts.
- Developed exemplary typing skills through continued correspondence with upwards of [30] customers per day
Technical Solutions Rep II
Hewlett Packard India Ltd
Bangalore, Karnataka
01.2016 - 07.2018
- Answered and assisted queries on Social Media platform such as facebook and twitter and HP web portal to customers.
- Diagnosing defects, raising tickets for service, replacing faulty parts, and instructing customers on how to handle devices accurately.
- Created PowerPoint presentations for new product launches for training.
- Proficient in handling escalated calls and providing support to Level1.
- Assisted customers with software and hardware issues on Desktop and Laptops over call, email, and chat.
- Personalized advertisements on social media for offers and new products.
Business Process Delivery
Accenture Services Private Limited
Bangalore, Karnataka
07.2013 - 09.2015
- Assisted B2B clients through call, chat, and email.
- Assisted in getting invoices approved, processed, tracked, reporting and paid.
- Inputting data from invoice into system also troubleshooting basic technical errors with applications.
- Used applications like SAP, Janus, SAP Ariba, Oracle for procurement and invoice processing.
- Created and validated PO and Non-PO ( Purchase order).
- Processed NAB business cards, blocking and payment of card.
- Trained new joiners and team on new business requirements.
Education
Bachelor of Commerce - Marketing Research
06.2010 - 09.2013
Pre-University Course/degree - Psychology
01.2007 - 01.2009
Secondary Education - 10th Standard
01.1996 - 01.2007
Skills
Keyword optimization
Certification
Digital Marketing by Google
Interests
Video Gaming
Travelling
Achievement
- Won “Shining Star Award” for having 100% C-Sat, and 100% attendance twice in a row.
- Won the "MVP award" for the year 2017 in HP.
- Received quality awards for having 100% quality month after month.
- Won Talk of the Town (TOTY) Q1 (2018)
- Won “Monetary awards” for high productivity and positive NPS.
- Won "Service Excellence award" (2018)
Overview
1
1
Digital Marketing Specialist
Timeline
Advanced Social Media Certification Program by Simplilearn
10-2021
Inbound Certification by HubSpot Academy
10-2021
SEO by HubSpot Academy
10-2021
Social media Certification by HubSpot Academy
09-2021
SME - Content Writer - Cue Learn Pvt. Ltd.
05.2021 - 09.2021
Advanced Google Analytics by Google
03-2021
Content Marketing by HubSpot Academy
02-2021
Digital Marketing by Google
01-2021
Google Analytics by Google
01-2021
Digital Agent - HSBC Electronic Data Processing India Private Limited
06.2019 - 09.2020
Technical Solutions Rep II - Hewlett Packard India Ltd
01.2016 - 07.2018
Business Process Delivery - Accenture Services Private Limited
07.2013 - 09.2015
Baldwin’s Women’s Methodist College - Bachelor of Commerce, Marketing Research
06.2010 - 09.2013
N.M.K.R.V PU Women’s College - Pre-University Course/degree, Psychology
01.2007 - 01.2009
Carmel Convent School - Secondary Education , 10th Standard
01.1996 - 01.2007
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