Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Henriquez

Indianapolis

Summary

Patient and dedicated employee able to work individually and/or in group related workspaces. Fast learner with high work ethic and eager to learn! Able to demonstrate strong leadership skills in fast-paced environments, and professionally handle and engage individuals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

National Youth Advocate Program
09.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Completed Family Risk Assessments with all family members that live in the home to assess strengths and needs, risk of harm to the child/children and monitor child safety
  • Participated in administrative and court reviews of the case plan and other court proceedings
  • Worked with Foster Care Programs to coordinate visits with the Foster Treatment Coordinator
  • Pursued permanent custody and planning for adoption or other permanent substitute care for children who cannot be returned to their birth families.
  • Performed duties on-call (called upon to respond to after- hour emergencies)
  • Traveled often to provide community-based services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements.
  • Utilized Children Welfare Best Practice Principles in decision-making
  • Worked flexible hours
  • Proficient use of desktop and laptop computers, smartphones and tablets, printers,as well as software including word processing, spreadsheet, and database program
  • Attended several recruiting events to enlist temporary foster parents

Server/Concierge

Sycamore Reserve Senior Resort Living
05.2023 - 08.2023
  • Preset 20 tables for breakfast, lunch, and dinner.
  • Maintained drink stationed refilled and cleanly.
  • List of duties to fulfill when all residents have been served, including vacuuming, cleaning dishes, cleaning tables, setting up tumble, restocking fridge, etc.
  • Input rotating menu daily.
  • Be properly informed on residents needs and allergies.
  • Informed residents on weekly/daily activities.
  • Answered calls for the front desk.

Cashier

Hobby Lobby
05.2022 - 08.2022
  • Assist customers through the store, demonstrating knowledge of items and inventory.
  • Processed refunds and exchanges at the register.
  • Restocked shelves and kept aisles tidy.
  • Unboxed inventory every Monday.
  • Manually put prices and discounts into register.

Employee/Cook

Gresham Food Court
09.2020 - 05.2021
  • Provided great leadership by executing consistent communication with staff and managers.
  • Completed orders in efficient and fast-paced form.
  • Followed and memorized each food item’s quantity.
  • Assigned at varies food stations.

FOH Crew Member

McAlister’s Deli
09.2018 - 08.2020
  • Demonstrated consistent leadership by training employees on Aloha computer system register, while also breaking down the importance of customer satisfaction.
  • Guided New Employees around the establishment.
  • Coordinated and supervised staff with the standards of cleanliness after closing.
  • Expedited food, making sure food is correctly made and handled.
  • Closed store after having been cleaned. Ensured that all outs have been completed.
  • Communicated with guests about any complications with their order.
  • Knowledgeable about all food menu items.
  • Experienced in all positions.

Education

Bachelors - psychology

Indiana University
Bloomington, IN
05.2024

Certificate - Neuroscience

Indiana University
Bloomington, IN

High School Diploma - undefined

Warren Central High School
Indianapolis, IN
05.2020

Skills

  • Reliable
  • Adaptability
  • Efficient
  • Excellent Communication
  • Fast Learner
  • Active listening
  • Documentation and reporting
  • Positive attitude
  • Conflict resolution
  • Bilingual- Proficient in English/ Spanish ( Speaking and Writing)

Certification

  • Office of Refugee Resettlement Training: Sept 23, 2024- May 14, 2025
  • CPR Training: Sept 25th, 2024- Sept. 25, 2025
  • ServSafe Certification: Nov. 4, 2024- Nov. 4, 2025

Timeline

Case Manager

National Youth Advocate Program
09.2024 - Current

Server/Concierge

Sycamore Reserve Senior Resort Living
05.2023 - 08.2023

Cashier

Hobby Lobby
05.2022 - 08.2022

Employee/Cook

Gresham Food Court
09.2020 - 05.2021

FOH Crew Member

McAlister’s Deli
09.2018 - 08.2020

Certificate - Neuroscience

Indiana University

High School Diploma - undefined

Warren Central High School

Bachelors - psychology

Indiana University

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