Andrea Holdbrook
Greenwood,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS HEALTH CORPORATION
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Agent
SIXT Rent a Car
10.2022 - 10.2023
- Facilitates the efficient movement of rental fleet, ensuring optimal utilization and readiness of vehicles
- Serves as a key customer interface, handling inquiries and providing accurate and timely information about rental charges and receipts
- Applies retail math skills to scrutinize sales data, informing decisions and enhancing business performance.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Cargo Agent
United Cargo
04.2015 - 06.2022
- Streamlined and directed inbound and outbound cargo and freight operations, enhancing efficiency
- Coordinated with customers regarding freight or baggage arrival and facilitated delivery arrangements
- Provided advice on optimal transportation and payment methods to clients, improving service satisfaction
- Resolved shipment issues through liaison with vendors and claims adjustment department, maintaining customer trust.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
Education
Diploma -
Excel Academy High School
Chicago, IL06.2006
Skills
- Product Knowledge
- Problem Solving
- Detail Oriented
- Organization
- Flexibility
- Adaptability
- Telephone Etiquette
- Time Management
- Dispute Resolution
- Managing Processes
- Complaint resolution
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
CVS HEALTH CORPORATION
11.2023 - Current
Customer Service Agent
SIXT Rent a Car
10.2022 - 10.2023
Cargo Agent
United Cargo
04.2015 - 06.2022
Diploma -
Excel Academy High School
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
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