Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Holdbrook

Greenwood,IN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CVS HEALTH CORPORATION
2023.11 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Agent

SIXT Rent a Car
2022.10 - 2023.10
  • Facilitates the efficient movement of rental fleet, ensuring optimal utilization and readiness of vehicles
  • Serves as a key customer interface, handling inquiries and providing accurate and timely information about rental charges and receipts
  • Applies retail math skills to scrutinize sales data, informing decisions and enhancing business performance.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Cargo Agent

United Cargo
2015.04 - 2022.06
  • Streamlined and directed inbound and outbound cargo and freight operations, enhancing efficiency
  • Coordinated with customers regarding freight or baggage arrival and facilitated delivery arrangements
  • Provided advice on optimal transportation and payment methods to clients, improving service satisfaction
  • Resolved shipment issues through liaison with vendors and claims adjustment department, maintaining customer trust.
  • Improved cargo processing efficiency by streamlining documentation and communication procedures.

Education

Diploma -

Excel Academy High School
Chicago, IL
06.2006

Skills

  • Product Knowledge
  • Problem Solving
  • Detail Oriented
  • Organization
  • Flexibility
  • Adaptability
  • Telephone Etiquette
  • Time Management
  • Dispute Resolution
  • Managing Processes
  • Complaint resolution

Certification


  • ACE - Adobe Certified Expert, Photoshop
  • MCAS - Microsoft Certified Application Specialist

Timeline

Customer Service Representative

CVS HEALTH CORPORATION
2023.11 - Current

Customer Service Agent

SIXT Rent a Car
2022.10 - 2023.10

Cargo Agent

United Cargo
2015.04 - 2022.06

Diploma -

Excel Academy High School


  • ACE - Adobe Certified Expert, Photoshop
  • MCAS - Microsoft Certified Application Specialist
Andrea Holdbrook