Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Mossoney

Pendleton

Summary

Dynamic Practice Administrator at Community Physicians Network with a proven track record in operations management and strategic planning. Enhanced patient satisfaction through optimized workflows and innovative marketing initiatives. Skilled in budgeting and fostering teamwork, resulting in improved service delivery and a positive work culture. Committed to excellence in patient care and organizational growth.

Knowledgeable Practice Manager offering more than 14 years of experience working for several well-known Endocrinology providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving [Number] patients yearly.

Forward-thinking professional bringing more than 14 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.

Highly skilled and enthusiastic professional with more than 30 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Practice Administrator

Community Physicians Network
08.2013 - Current
  • Diabetes and Endocrinology focus
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Identified areas for cost reduction by conducting regular audits of operational expenses.
  • Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
  • Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Supervised team of 60 caregiver personnel.
  • Oversaw accounting, budgeting, and financial reporting.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Registered Nurse Clinical Supervisor

Community Physicians Network
08.2013 - 01.2015
  • Diabetes and Endocrinology focused
  • Collaborated with interdisciplinary teams to develop comprehensive patient care plans, ensuring optimal outcomes for patients in various stages of illness or recovery.
  • Mentored new hires during orientation programs, providing guidance on policies, procedures, and best practices within the nursing profession.
  • Participated in performance improvement projects aimed at enhancing overall quality of care provided within the organization.
  • Championed patient advocacy efforts by addressing concerns promptly and working closely with families to ensure their needs were met throughout the treatment process.
  • Promoted a culture of safety and quality assurance by conducting regular audits and risk assessments within the clinical environment.
  • Developed strong relationships with referring physicians by maintaining open lines of communication regarding patient progress updates and discharge planning needs.
  • Contributed to departmental budgeting processes by monitoring resource utilization, analyzing trends, and making recommendations for cost-effective solutions.
  • Successfully managed challenging situations involving patients or families, employing conflict resolution skills to address concerns professionally and effectively.
  • Assisted in the development of policies and procedures related to clinical practice standards, ensuring alignment with best practices and accreditation requirements within the healthcare industry.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Registered Nurse Team Lead

Ob/Gyn Private Practice
04.2012 - 08.2013
  • Elevated teamwork among staff members through open communication channels, fostering a collaborative work environment conducive to problem-solving and continuous learning.
  • Served as a liaison between patients'' families, physicians, and other healthcare practitioners to ensure seamless coordination of care throughout the treatment process.
  • Championed infection control measures within the unit, promoting adherence to proper hand hygiene protocols and reducing incidence rates of hospital-acquired infections.
  • Improved patient outcomes by closely monitoring and adjusting care plans according to individual needs.
  • Contributed to a positive work culture by recognizing individual achievements among staff members and promoting ongoing professional development opportunities.
  • Enhanced team efficiency by providing mentorship and guidance to junior nurses on clinical procedures and best practices.
  • Maintained compliance with regulatory requirements by participating in quality improvement initiatives and staying abreast of current nursing trends and evidence-based practices.

Registered Nurse Team Leader

St Vincent Surgery Center
04.2003 - 04.2013
  • Conducted thorough assessments of patients'' conditions upon admission, establishing appropriate priorities for treatment.
  • Participated in quality improvement initiatives, contributing to improved standards of care across the facility.
  • Managed staffing schedules to ensure adequate coverage while maintaining budgetary constraints.
  • Implemented strategies for pain management, leading to increased patient comfort and well-being during recovery.
  • Mentored new nurses, providing guidance on clinical skills and professional development.
  • Delegated tasks effectively based on team member strengths, maximizing efficiency within the unit.
  • Increased patient satisfaction ratings by fostering a compassionate environment and addressing concerns promptly.

Emergency Department Staff Registered Nurse

St. Vincent's Hospital
05.1995 - 08.2005
  • Streamlined communication between healthcare professionals by effectively utilizing electronic health record systems for information sharing purposes.
  • Built rapport with patients and families to increase comfort level and enhance quality of medical history and relevant personal information.
  • Participated in quality improvement initiatives aimed at enhancing overall efficiency within the emergency department setting.
  • Maintained accurate and comprehensive medical records, ensuring timely documentation of assessments, interventions, and evaluations.
  • Demonstrated proficiency in a range of nursing procedures such as IV insertion, wound care management, and airway maintenance during emergency situations.
  • Collaborated with physicians in order to develop appropriate treatment plans based on patient needs and preferences.
  • Enhanced patient care by efficiently triaging and prioritizing cases in a fast-paced emergency department.
  • Prepared, administered, and documented medications and intravenous infusions on physician orders.
  • Acted as an advocate for patients'' rights by establishing trust through open communication channels and addressing any concerns or grievances that arose throughout their stay in the emergency department setting.
  • Maintained up-to-date knowledge of best practices, current research, and emerging trends in nursing care by participating in continuing education opportunities and professional conferences.
  • Enhanced overall patient satisfaction by consistently providing empathetic and culturally sensitive care while addressing individual needs and preferences throughout their emergency department experience.
  • Served as a preceptor for new nursing staff members, providing guidance on emergency department protocols while fostering professional growth opportunities.

Registered Nurse Team Leader

Care Group Cardiovascular- St. Vincent
03.1996 - 04.2003
  • Developed strong relationships with patients'' families, supporting them through challenging medical situations.
  • Maintained accurate documentation of all clinical activities according to regulatory requirements.
  • Evaluated staff performance regularly, providing constructive feedback for continuous professional growth.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.

Education

Associate of Applied Science - Nursing

Ball State University
Muncie, IN
05-1995

Bachelor of Science - Accounting

Indiana University, Bloomington
Bloomington, IN
05-1991

Skills

  • Operations management
  • Patient relations
  • Performance improvement
  • Strategic business planning
  • Strategic planning
  • Workflow management
  • Budgeting expertise
  • Teamwork and collaboration
  • Time management
  • Excellent communication
  • Decision-making
  • Relationship building

Certification

  • Licensed Registered Nurse May 1995-Present

Timeline

Practice Administrator

Community Physicians Network
08.2013 - Current

Registered Nurse Clinical Supervisor

Community Physicians Network
08.2013 - 01.2015

Registered Nurse Team Lead

Ob/Gyn Private Practice
04.2012 - 08.2013

Registered Nurse Team Leader

St Vincent Surgery Center
04.2003 - 04.2013

Registered Nurse Team Leader

Care Group Cardiovascular- St. Vincent
03.1996 - 04.2003

Emergency Department Staff Registered Nurse

St. Vincent's Hospital
05.1995 - 08.2005

Associate of Applied Science - Nursing

Ball State University

Bachelor of Science - Accounting

Indiana University, Bloomington

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Andrea Mossoney