Andrea Pietrocola
Bunbury,WA
Summary
Dynamic Venue Manager with a proven track record at Milky Lane Bunbury, excelling in event planning and guest relations. Skilled in vendor management and facility oversight, I enhanced customer satisfaction through effective communication and strategic problem-solving, leading to increased repeat business and successful event execution.
Experienced with venue operations, event planning, and staff management. Utilizes strong organizational and communication skills to ensure seamless event execution. Track record of enhancing guest satisfaction and operational efficiency through proactive problem-solving and team collaboration.
Results-driven professional with extensive experience in hospitality and event management industry. Known for fostering collaborative team environments and delivering exceptional event experiences. Highly adaptable and reliable, ensuring smooth operations and high client satisfaction. Skilled in vendor management, budget optimization, and guest relations.
Overview
5
5
years of professional experience
Work History
Venue Manager
Milky Lane Bunbury
11.2025 - Current
- Boosted customer satisfaction by managing venue operations for seamless service delivery.
- Enhanced event quality by coordinating logistics, including setup and breakdown activities.
- Optimized inventory management to support daily operations and prevent stock shortages.
- Trained staff to uphold operational procedures and customer service standards consistently.
- Strengthened vendor relationships to improve service offerings and event quality.
- Ensured venue safety by monitoring compliance with health regulations and standards.
- Increased venue visibility through marketing efforts and community engagement to promote events.
- Resolved issues efficiently using strong communication and problem-solving skills.
- Managed staff hiring, scheduling, and training to maintain high service quality.
- Implemented safety policies to manage risks and prevent accidents effectively.
- Reduced costs by negotiating favorable contracts with suppliers for high-quality products.
- Maximized cost-effectiveness by adhering to budget, labor, and revenue benchmarks.
- Facilitated seamless event transitions with efficient management of setup and breakdown.
- Built strong client relationships through exceptional service during planning and execution.
- Enhanced guest experiences by coordinating with cross-functional teams for seamless events.
Duty Manager
Milky Lane Currambine
04.2024 - 11.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff, enhancing team performance and collaboration.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Analyzed customer feedback to identify areas for service improvement and enhance overall guest experience.
Pick Packer
Amazon
08.2023 - 01.2024
- Operated handheld scanners to accurately track inventory levels and optimize picking efficiency.
- Sorted and labeled products for shipping, ensuring compliance with safety and quality standards.
- Collaborated with team members to meet daily order fulfillment targets consistently.
- Conducted regular equipment inspections to maintain operational readiness and safety compliance.
- Assisted in inventory management by reporting discrepancies and suggesting corrective actions promptly.
- Maintained cleanliness and organization of work areas to promote a safe and efficient environment.
Sales Manager
InfoLogix
12.2021 - 07.2023
- Developed and executed sales strategies to meet quarterly targets.
- Analyzed market trends to identify growth opportunities for product lines.
- Trained and mentored sales team on effective customer engagement techniques.
- Collaborated with marketing to create promotional materials enhancing brand visibility.
- Established strong relationships with key clients, driving repeat business.
- Conducted regular performance reviews to ensure alignment with sales goals.
- Implemented CRM software for streamlined lead tracking and reporting.
- Evaluated competitor activity and adjusted strategies accordingly for market advantage.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Insurance Agent
Pietrocola & Kampari SRL
11.2020 - 11.2021
- Developed tailored insurance solutions to meet client needs and preferences.
- Conducted comprehensive risk assessments to identify coverage gaps for clients.
- Provided exceptional customer service by resolving inquiries and claims efficiently.
- Collaborated with underwriters to ensure accurate policy issuance and renewals.
- Educated clients on various insurance products, enhancing their understanding of options.
- Implemented streamlined processes to improve client onboarding experiences.
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
High School Diploma -
Aldini Valerieani Siriani
Italy06-2020
Skills
- Writing and verbal communication
- Personnel management
- Relationship building
- Event promotion
- Guest relations
- Vendor management
- Event planning and management
- Vendor relations
- Facility maintenance
- Presentations and public speaking
- Facility oversight
- Audio-visual management
- Health and safety compliance
- Task prioritization
- Crowd control
- Staff management
- Staff supervision
- Advertising and marketing
- Menu planning
- Service coordination
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Venue Manager
Milky Lane Bunbury
11.2025 - Current
Duty Manager
Milky Lane Currambine
04.2024 - 11.2025
Pick Packer
Amazon
08.2023 - 01.2024
Sales Manager
InfoLogix
12.2021 - 07.2023
Insurance Agent
Pietrocola & Kampari SRL
11.2020 - 11.2021
High School Diploma -
Aldini Valerieani Siriani