Andrea Ponsek
Bangalore
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions.
Overview
6
6
years of professional experience
Work History
Fare Analyst (Account Manager (Client Servicing))
Mystifly Consulting PVT ltd.
11.2018 - 06.2019
- Operates as the point of contact for assigned clients.
- Develops and maintains long-term relationships with accounts.
- Forecast and tracks client account metrics
- Coordinate with staff members working on the same account to ensure consistent service.
- Keep records of client transaction
- Identifies opportunities to grow business with existing clients
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed key performance indicators to identify effective strategies.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Travel Consultant
VIA.com
04.2015 - 11.2018
- Liaising with in person, over the phone or via email to discuss their travel requirements
- Advising clients on suitable options for international destinations and flights
- Preparing customized itineraries to suit the client’s preferences and budget
- Making and conforming bookings, often via a Global Distribution System (computerized central reservation system)
- Modifying existing bookings to suit a change in client’s circumstances
Security Officer
Indigo airlines
09.2013 - 03.2015
- Performing various service functions at the airport (check-in/boarding gate & ramp)
- Handling special situations and conditions, e.g
- Flight disruption/cancellations
- Ensure safe /efficient operation of all activities at the airport
- Ensuring all ground handling activities are conducted as per airlines standards and policies
- Checking status of all flights including catering uplift and adjust as required
- Personally dealing with denied boarded and offloaded guests, irate guests on exceptional basis
Education
Certified Investment Banking Operations Professional - Securities and Derivatives, End to end Trade life cycle of Listed and OTC products, Functioning of Clearing and Settlement systems, AML/KYC, Asset Management, Risk Management
Imarticus Learning
Bangalore, India01.2017
Masters in Business Administration -
School Of Management studies, CUSAT
Cochin, India01.2013
Bachelors of Commerce -
St.xavier’s college, MG University
Cochin, India01.2010
H.S.C -
St.teresa’s School, Kerala board
Cochin, India01.2008
S.S.C -
Kendriya vidhyalaya, C.B.S.E
Cochin, India01.2006
Skills
- Trend forecasting
- MS Excel
- Data interpretation
- Database management
- Tableau software
- Report preparation
- Time management
Accomplishments
Awarded as Rajya Puraskar guide
Internshipacademicproject
- Two months, Internship project at Thomas Cook (India) Ltd, Foreign Exchange, Kottayam, Kerala, India
- One month, Internship training at MUTHOOT TRAVELSMART Pvt. Ltd, Cochin, Kerala, India
Extracurricular Activities
Travelling Painting
Additional Qualification
- Diploma in Security Analysis MG University
- MS Office 2007, Office XP from Expert Information Pvt Ltd (Licensee of NIIT Ltd)
Personal Information
- Father's Name: Dominic Ponsek
- Date of Birth: 09/07/90
Timeline
Fare Analyst (Account Manager (Client Servicing))
Mystifly Consulting PVT ltd.
11.2018 - 06.2019
Travel Consultant
VIA.com
04.2015 - 11.2018
Security Officer
Indigo airlines
09.2013 - 03.2015
Certified Investment Banking Operations Professional - Securities and Derivatives, End to end Trade life cycle of Listed and OTC products, Functioning of Clearing and Settlement systems, AML/KYC, Asset Management, Risk Management
Imarticus Learning
Masters in Business Administration -
School Of Management studies, CUSAT
Bachelors of Commerce -
St.xavier’s college, MG University
H.S.C -
St.teresa’s School, Kerala board
S.S.C -
Kendriya vidhyalaya, C.B.S.E
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