Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Andrea Pope

Andrea Pope

Indianapolis

Summary

Detail-oriented and adaptable professional with experience in customer service, direct support, and retail sales. Skilled in coordinating with internal and external groups, analyzing processes and data, and maintaining partnerships to achieve organizational objectives. Proven ability to reach monthly goals while delivering exceptional service and fostering positive relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Direct Support Professional

LEL Home Services
Indianapolis
03.2021 - Current
  • Delivered compassionate, hands-on care for individuals with intellectual and developmental disabilities.
  • Coordinated with families and healthcare providers to maintain partnerships and ensure quality care.
  • Analyzed individual needs and adapted processes to improve daily living outcomes.
  • Assisted with personal care, medical monitoring, and health-related tasks.

Service Advocate

Target
Muncie
05.2023 - 08.2025
  • Created a welcoming experience by authentically greeting guests and educating them on promotions.
  • Minimized guest wait times while maintaining service accuracy and satisfaction.
  • Engaged with guests to understand needs and provide tailored solutions.
  • Collaborated with internal teams to ensure smooth operations and positive guest experiences.

Sales Associate

Old Navy
Whitestown
01.2020 - 03.2021
  • Partnered with team members to reach monthly sales goals, including credit card sign-ups.
  • Maintained strong customer relationships by providing detailed product knowledge and personalized assistance.
  • Supported internal teams to optimize store operations and enhance customer experience.

Education

Bachelor of Science - Business Administration

Ball State University
Muncie, IN
12.2025

Skills

  • Team collaboration
  • Communication and interpersonal skills
  • Time management and punctuality
  • Open-mindedness
  • Multi-tasking
  • Process analysis and problem solving

Certification

First Aid- American Heart Association

Timeline

Service Advocate

Target
05.2023 - 08.2025

Direct Support Professional

LEL Home Services
03.2021 - Current

Sales Associate

Old Navy
01.2020 - 03.2021

Bachelor of Science - Business Administration

Ball State University
Andrea Pope