andrea sharpe
Fishers
Summary
Dynamic hospitality professional with a proven track record at AP Driver Development, excelling in guest service and project management. Skilled in negotiation and sales strategy, I effectively coordinated vendor services and enhanced customer experiences. My strong analytical abilities and expertise in cosmetology ensure memorable interactions and satisfaction in every engagement.
I have a plethora of experience dealing in customer service. I am very much a people person, and enjoy meeting new clients.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hospitality
AP Driver Development
01.2021 - Current
- I personally set up the hospitality area during races, and company events for our sponsorship partners.
- Coordinated with vendors to get prompt delivery of hospitality services.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Hairstylist
Self-employeed
01.2007 - Current
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Sales Associate
Ray Skillman
01.2015 - 01.2018
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Car Salesperson
Andy Mohr
01.2013 - 01.2015
- Met customers on lot and in showroom to discuss available vehicles and options.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Responded to customer enquiries via telephone and email.
Server
Montana Mike's Steakhouse
01.2010 - 01.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hairstylist
Beauty Brands Salon & Spa
01.2007 - 01.2008
- Distributed business cards outside of salon to generate new business.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Determined appropriate hair treatments based on conditions and textures.
- Processed payments, entering sales in register for prompt customer service.
Server
Gene's Rootbeer
03.2003 - 10.2005
- I was a carhop, I delivered food to peoples cars for an old fashion drive in experience. I Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Steak N Shake
01.2002 - 01.2004
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Cosmetology License - Cosmetology
Pj's College of Cosmetology
Muncie, IN03-2007
GED -
Lapel Highschool
Lapel, IN05-2005
Skills
- Hospitality and guest service
- Hospitality and professionalism
- Negotiation and sales strategy
- Consultative techniques
- Financing coordination
- Sales closing
- Hospitality services
- Technical aptitude
- Goal oriented
- Styling advice
- Cosmetology
- Salon treatments
- Highlights and lowlights
Certification
- Cosmetology License - 2007
Timeline
Hospitality
AP Driver Development
01.2021 - Current
Sales Associate
Ray Skillman
01.2015 - 01.2018
Car Salesperson
Andy Mohr
01.2013 - 01.2015
Server
Montana Mike's Steakhouse
01.2010 - 01.2014
Hairstylist
Self-employeed
01.2007 - Current
Hairstylist
Beauty Brands Salon & Spa
01.2007 - 01.2008
Server
Gene's Rootbeer
03.2003 - 10.2005
Server
Steak N Shake
01.2002 - 01.2004
Cosmetology License - Cosmetology
Pj's College of Cosmetology
GED -
Lapel Highschool