Andrea Sheldon
Plainville
Summary
Compassionate Direct Care Worker skilled in managing health-related conditions and enhancing client well-being through effective communication and support. Experienced in medication administration, appointment coordination, and facilitating social activities. Strong customer service background complemented by problem-solving abilities, contributing to improved client satisfaction and team performance in dynamic environments.
Overview
6
6
years of professional experience
Work History
Caregiver
Home Instead
Jasper
08.2025 - 04.2026
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment in homes for clients.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Direct Support Professional
CRF First Choice
Jasper
08.2025 - 04.2026
- Assisted individuals with daily living activities and personal care needs.
- Documented client progress and changes in behavior accurately and timely.
- Monitored medication administration to ensure compliance with healthcare guidelines.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Cashier
Lowes Home Improvment
Vincennes
02.2025 - 05.2025
- Processed customer transactions efficiently at point-of-sale terminals.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges in accordance with store policies.
- Provided excellent customer service to enhance shopping experience.
- Accepted cash and credit card payments, issued receipts and provided change.
1.Sales Associate/ 2. Team Lead 2
Tractor Supply 812-254-1603 Jesse Reed
01.2022 - 12.2024
- Organized racks and shelves to enhance store visual appeal and drive customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Cultivated relationships with customers, resulting in increased repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Cross-trained existing employees to maximize team agility and performance.
- Addressed customer issues promptly, implementing effective solutions to maintain positive relations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
1. Sales Associate/ 2.Supervisor
Burks Outlet 812-674-7110 Erin Weber
02.2020 - 07.2022
- Organized racks and shelves to enhance store visual appeal and attract customer interest in promoted merchandise.
- Identified customer needs and employed suggestive selling techniques, contributing to overall sales growth.
- Cultivated relationships with customers, leading to increased customer loyalty and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
Dollar General Market 317-983-0247 Jody
04.2020 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers upon entry and responded promptly to needs, enhancing overall shopping experience.
- Welcomed customers and helped determine their needs.
- Assisted customers with purchases, locating items, and enrolling in reward programs to increase customer satisfaction.
- Cultivated relationships with customers to foster loyalty and encourage repeat visits.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Rowan Cabarrus Community Collage
Concord NC05-1994
Skills
- Patient transportation
- Companion care
- Daily living assistance
- Personal care management
- Medication oversight
- Medication reminders
- Home safety assessments
- Client supervision
- Progress documentation
- Time management
- Multi-tasking strength
- Problem-solving skills
- Flexible schedule
- Reliable and punctual
- Excellent people skills
- Outgoing personality
- Basic housekeeping
- Customer service
Accomplishments
- Awarded “Employee of the Month” in 2023.
- Brought in 50 new customers.
- Supervised team of 5 staff members.
- Exceeded monthly quota 10 times.
Timeline
Caregiver
Home Instead
08.2025 - 04.2026
Direct Support Professional
CRF First Choice
08.2025 - 04.2026
Cashier
Lowes Home Improvment
02.2025 - 05.2025
1.Sales Associate/ 2. Team Lead 2
Tractor Supply 812-254-1603 Jesse Reed
01.2022 - 12.2024
Cashier
Dollar General Market 317-983-0247 Jody
04.2020 - 05.2021
1. Sales Associate/ 2.Supervisor
Burks Outlet 812-674-7110 Erin Weber
02.2020 - 07.2022
GED -
Rowan Cabarrus Community Collage