Andrea Warren
Indianapolis,IN
Summary
Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained and flexible with changing business needs.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
TWG BRL LLC
04.2024 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
Owner
AB General Home Improvement
03.2013 - 03.2023
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Worked holidays and weekends depending on shifting needs of project.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Calculated amount of paint and other materials needed for each job accurately.
- Evaluated completed work for quality and adherence to standards and client requirements.
Education
High School Diploma -
Pike High School
Indianapolis, IN06-1997
Timeline
Customer Service Cashier
TWG BRL LLC
04.2024 - Current
Owner
AB General Home Improvement
03.2013 - 03.2023
High School Diploma -
Pike High School
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