Andrea Williams
Winamac,IN
Summary
Results-driven office manager with over 25 years in dental administration. Expertise in team leadership and workflow optimization. Proven ability to implement systems that improve patient documentation, enhance billing accuracy, and foster a collaborative environment. Thrive in a fast-paced environment
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Office Manager/ Efda Dental Assistant
Hillcrest Family Dental Center
Rensselaer, IN
04.1999 - Current
- Streamlined office operations to enhance efficiency and improve patient flow.
- Implemented electronic health record systems to ensure accurate patient documentation.
- Led staff training sessions, fostering a culture of continuous improvement and teamwork.
- Coordinated scheduling for dental appointments, optimizing resource allocation and reducing wait times.
- Managed inventory control processes, ensuring adequate supply levels for clinical operations.
- Developed and enforced office policies to maintain compliance with industry regulations.
- Oversaw billing processes, enhancing accuracy in insurance claims submissions and patient accounts management.
- Cultivated positive relationships with patients through effective communication and exceptional service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Ivy Tech
LafayetteSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Workflow optimization
- Financial reporting
- Rebuilding teeth in a timely manner
Accomplishments
Certified in coronal polishing
Certified in TMJ
Certified in sleep dentistry
Certification
- Certified EFDA Dental assistant, - [Timeframe]E
- Licensed Radiology license since 1999
- Certified TMJ
- Certified Coronal Poloshing - [Timeframe]
Languages
English
Timeline
Office Manager/ Efda Dental Assistant
Hillcrest Family Dental Center
04.1999 - Current
Ivy Tech