ANDRE'SHEUNA APPLEWHITE
Merrillville
Summary
Detail-oriented Registration and Insurance Specialist with expertise in accounts receivable and Epic system analysis. Delivered process enhancements that reduced billing discrepancies and improved cash flow. Utilized analytical skills to drive informed decision-making and support organizational goals. Committed to fostering client satisfaction through effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registration and Insurance Specialist
University of Chicago Medicine
Chicago
09.2025 - Current
- Reviewed and verified insurance eligibility for various medical services, ensuring patients received appropriate coverage.
- Educated patients on available insurance policies and benefits at facility.
- Guided patients on insurance plans, clarifying benefits and limitations to facilitate informed decisions.
- Financially cleared patients whose insurance plans were out of network with hospital facility
- Processed out of network exception requests for patients with out of network insurance to be clinically approved to be seen at hospital facility
- Worked out of network post-op global surgery work queue for patients who had surgical procedures with out of network insurance
Accounts Receivable Specialist
Vituity
Modesto
01.2025 - 09.2025
- Maintained accurate records of outstanding invoices and follow-ups to support timely collections.
- Reconciled accounts receivable records to ensure precision in invoicing and minimize errors.
- Resolved discrepancies in customer accounts to enhance accuracy and improve customer satisfaction.
- Documented all accounts receivable transactions according to established procedures.
- Collaborated with internal teams to streamline billing processes and improve efficiency.
- Prepared necessary documentation to support audits and ensure compliance.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue payments.
Epic Application Analyst
Methodist Hospitals, Southlake Campus
Merrillville
02.2023 - 02.2025
- Safeguarded data integrity by implementing robust security measures for both internal and external access to Epic applications.
- Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
- Streamlined reporting processes by customizing and creating dashboards in the Epic environment to improve data visibility.
- Expedited issue resolution through effective collaboration with vendor support teams and other IT professionals within the organization.
- Defined IT process workflows in collaboration with stakeholders to enhance operational efficiency.
- Developed high-performing IT team through mentorship and knowledge sharing with fellow analysts.
- Built SANE department alongside Epic Team Support to eliminate paper charting to enhance the safety of patients' medical records
Patient Account Specialist, Revenue Cycle
Community Care Network
St. John
05.2022 - 11.2022
- Processed insurance claims and collaborated with providers to resolve denials, ensuring accurate coding for submissions to minimize claim rejections.
- Managed patient accounts from insurance verification through billing and payment collection, ensuring timely follow-up on unpaid accounts to enhance revenue recovery.
- Applied patient payments to accounts, reconciled balances, and resolved discrepancies related to charges, payments, and insurance remittances.
- Collaborated with clinical and administrative teams to verify patient insurance information and obtain preauthorization when needed.
- Provided exceptional customer service, resolving patient billing inquiries and payment disputes in a timely manner.
- Monitored overdue accounts and established payment plans to facilitate patient balance resolution, improving overall account closure rates.
- Maintained HIPAA compliance by handling sensitive patient financial information confidentially.
Patient Registration Representative
Community Care Network
St. John
09.2021 - 05.2022
- Registered an average of sixty-five patients daily, ensuring compliance with departmental policies for accuracy.
- Validated and updated patient accounts in Epic system, ensuring correct demographic and financial data.
- Collected payments and maintained accurate cash drawer balance, ensuring financial transactions were processed smoothly.
- Generated reports and logs daily to document financial transactions, enhancing visibility into departmental activities.
- Collaborated with over thirty-five clinical partners to facilitate open communication among teams.
Process Assistant, Logistics
Amazon
Monee
08.2020 - 09.2021
- Analyzed business plan, identified process inefficiencies, and tracked performance post-implementation of improvements.
- Assisted in training staff in new processes, tools, and best practices to improve productivity and operational consistency.
- Mentored junior staff on process execution techniques, enhancing their skills and ensuring consistency in operations.
- Actively participated in regular process audits to ensure adherence to quality standards and compliance requirements.
- Coordinated team meetings and communications to facilitate project execution and achieve desired results.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Maintained working knowledge of the latest industry techniques, methods, and equipment.
Store Manager, Operations and Logistics
McDonald's
Carbondale
10.2018 - 04.2020
- Maximized sales by 25% and minimized shrinkage by 15% through excellent customer service and adherence to standard practices.
- Oversaw inventory and cash control, and executed store opening and closing procedures, ensuring hourly sales targets of $600 or more were consistently met.
- Led store team in fast-paced environment through proactive communication and constructive feedback, enhancing employee engagement and performance.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated team collaboration and performance by creating positive work environments focused on shared success.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT11-2026
Bachelor of Science - Liberal Arts and General Studies, Health Informatics and Long-Term Care Administration
Southern Illinois University-Carbondale
Carbondale, IL12-2022
Skills
- Revenue cycle management
- Claims follow-up
- Third-party payer knowledge
- Insurance verification
- Patient and payer communication
- Account analysis and resolution
- Account adjustments
- Collections systems management
- Epic systems expertise
- HIPAA compliance
- Cross-department collaboration
- Data entry and management
Certification
- Epic ASAP Proficiency
- Lean Six Sigma White Belt Certification
- Google Data Analytics Certification
Timeline
Registration and Insurance Specialist
University of Chicago Medicine
09.2025 - Current
Accounts Receivable Specialist
Vituity
01.2025 - 09.2025
Epic Application Analyst
Methodist Hospitals, Southlake Campus
02.2023 - 02.2025
Patient Account Specialist, Revenue Cycle
Community Care Network
05.2022 - 11.2022
Patient Registration Representative
Community Care Network
09.2021 - 05.2022
Process Assistant, Logistics
Amazon
08.2020 - 09.2021
Store Manager, Operations and Logistics
McDonald's
10.2018 - 04.2020
MBA - Healthcare Management
Western Governors University
Bachelor of Science - Liberal Arts and General Studies, Health Informatics and Long-Term Care Administration
Southern Illinois University-Carbondale