Andrew Escottee
Customer Success
Bangalore
Summary
Professional with over 10+years of experience in strategic leadership and business operational management. Skilled in driving team collaboration and achieving results through adaptive strategies and clear communication. Proficiencies include project management, customer success & experience, and delibery process optimization. Known for reliability, flexibility, and strong focus on delivering impactful outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
(AVP) Lead - Customer Success
Aidetic Software
05.2024 - 11.2025
- Own Customer Success performance across 26 clients (high-value startup, Mid-Market, and Enterprise level), with direct accountability for retention, renewals, and expansion revenue.
- Reduced Churn by 7% and contributed to an increase in business revenue by $300K through referrals and business expansion.
- Serve as a trusted advisor to executive stakeholders, aligning AI-driven solutions with customer business priorities and measurable ROI.
- Lead high-stakes escalations and renewal negotiations, successfully repositioning delivery scope to unlock additional investment and long-term customer commitment.
- Drive disciplined account planning, executive business reviews, and customer health assessments to proactively manage risk and growth opportunities.
- Generate expansion pipeline by identifying unmet needs, quantifying value, and partnering with Sales to close upsell and cross-sell opportunities.
- Influence internal teams by translating customer insights into actionable inputs for product improvement, delivery optimization, and go-to-market alignment.
- Led cross-functional teams to enhance software development life cycle efficiency.
- Analyzed and refined project workflows by applying agile methodologies, resulting in accelerated delivery timelines.
- Facilitated streamlined project workflows utilizing agile methodologies to improve efficiency in delivery timelines.
Senior Key Account Manager
Kasapur IT Services, Inc
04.2023 - 12.2023
- Cultivated and maintained relationships with 16 startup, SMB, and enterprise accounts, ensuring successful renewals and growth in staffing and recruitment, and scope based projects.
- Identified growth opportunities and aligned services to evolving customer needs, resulting in business expansion of CAD 120K.
- Established trusted relationships with C-suite and senior stakeholders, driving long-term partnerships and repeat business.
- Worked in close partnership with delivery teams to manage scope, mitigate risk, and ensure successful execution across complex engagements.
- Drove structured account planning and executive reviews to deepen engagement, increase satisfaction, and support predictable revenue growth.
- Strengthened overall portfolio performance and brand positioning through consistent customer advocacy and outcome-focused engagement.
- Cultivated strong relationships with key accounts to enhance client satisfaction and retention.
- Designed and implemented bespoke solutions that effectively responded to client demands, resulting in enhanced business performance.
Senior Business Manager
LittleBig Connection
04.2022 - 05.2024
- Spearheaded onboarding initiatives for two Fortune 500 clients, contributing to significant market growth in India.
- Oversaw multiple enterprise client accounts, focusing on client satisfaction and a strong business lifetime value.
- Developed and applied targeted strategies that significantly improved customer satisfaction and business retention by 93%, contributing to substantial year-over-year revenue growth across client accounts by 47%.
- Negotiated and oversaw 25+ vendor relationships, significantly broadening service delivery capabilities for the organization.
- Led cross-functional teams to optimize project delivery timelines and enhance client satisfaction.
Enterprise Account Manager
HealthifyMe
07.2021 - 12.2021
- Cultivated and maintained relationships with 17 Fortune 500 and Enterprise clients delivering tailored corporate health and wellness gamified programs.
- Analyzed client feedbacks and optimized programs to achieve a 87% adoption rate and 83% engagement across programs.
- Developed and implemented upselling strategies that resulted in a 95% client retention rate and account expansion through business service offerings (Health Challenges, Step Challenges & etc.).
- Facilitated collaboration between HR and leadership teams to position HealthifyMe as a strategic wellness partner.
- Improved program ROI through data-driven engagement insights (step count; calorie count and etc.).
Client Relations Manager
ASK Consulting
03.2019 - 09.2020
- Managed 11 client accounts (3 Fortune 500, 3 Enterprise, 5 MSP providers).
- Cultivated client relationships and identified opportunities, generating a revenue impact of more than $7M through renewals, expansions, and client referrals.
- Enhanced client NPS by over 25+ points through expedited fulfillment of critical roles.
Team Lead - CATI Team
Manthan Software
07.2016 - 11.2018
- Led a 35-member research team, improving project delivery efficiency by 43%.
- Delivered 400+ projects on-time within a minimum delivery timeframe.
- Coordinated qualitative and quantitative CATI projects with international clients.
Education
BACHELOR'S DEGREE - Bachelors in Commerce
R.V. Correspondance Collage
Bangalore, India06-2017
PRE-DEGREE COLLEGE - 2nd PUC
Karnataka State Open Education Examination Board
Bengaluru, India05-2014
SECONDARY EDUCATION - SSLC
Maxwell Public School
Bengaluru, India05-2007
Skills
- Customer Success
- Strategy & Retention
- SaaS & AI Solutions Consulting
- Enterprise Account Management
- Upselling
- Cross-Selling
- Revenue Expansion
- Client Engagement
- Stakeholder Management
- Market Expansion
- Strategic Partnerships
- Employee Wellness
- Engagement Programs
- Data-Driven Customer Insights
- Churn Reduction
- Client Retention Metrics
- Executive Relationship Management
- Strategic Account Planning
- Contract Negotiation
- Renewal Management
Accomplishments
- Customer Success Excellence - Recognized for boosting client retention and reducing churn by 31%, which directly contributed to a $300K growth in business revenue.
- Account Growth Champion – Secured CAD 120K in upsell and expansion opportunities at Kasapur IT Services while maintaining 100% renewals across the entire book of business.
- Market Expansion Achievement - Successfully signed on 2 Fortune 500 clients and drove 47% YoY revenue growth with a 93% CSAT at LittleBig Connection.
Certification
- Alison Courses Online, B2B Customer Success Management
- CustomerSuccessU, Customer Success Fundamentals, Customer Success Advanced Concepts, Customer Success Strategic Management, Customer Success Master Class, Customer Success Career Advancement
- LinkedIn Learnings, Project Management Foundations, Customer Success Manager - Business Fundamentals, Customer Success Management Fundamentals
Timeline
(AVP) Lead - Customer Success
Aidetic Software
05.2024 - 11.2025
Senior Key Account Manager
Kasapur IT Services, Inc
04.2023 - 12.2023
Senior Business Manager
LittleBig Connection
04.2022 - 05.2024
Enterprise Account Manager
HealthifyMe
07.2021 - 12.2021
Client Relations Manager
ASK Consulting
03.2019 - 09.2020
Team Lead - CATI Team
Manthan Software
07.2016 - 11.2018
BACHELOR'S DEGREE - Bachelors in Commerce
R.V. Correspondance Collage
PRE-DEGREE COLLEGE - 2nd PUC
Karnataka State Open Education Examination Board
SECONDARY EDUCATION - SSLC
Maxwell Public School