Andrew Gotanco
Carmel
Summary
Dynamic professional with a strong background in hospitality and team leadership, exemplified during my tenure at Graeter's Ice Cream. Proven ability to enhance service quality and make meaningful connections with others. Bilingual in Spanish, I excel in critical thinking and customer service, fostering productive environments and achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Hourly Manager
Graeter's Ice Cream
06.2021 - 08.2025
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained and mentored staff to enhance performance and promote teamwork.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated employees to be productive and engaged in work.
Food Pantry Volunteer
Merciful Help Center and The Lord's Pantry at Anna's House
08.2019 - 05.2023
- Collaborated with team members to improve workflow processes for client assistance and food sorting.
- Evaluated client needs through direct interaction, ensuring appropriate resources were provided during visits.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Assisted in food distribution for increased community reach and support.
Education
Bachelor of Science - Biology
Indiana University, Bloomington
Bloomington, Indiana, IN05-2027
High School Diploma -
Guerin Catholic High School
Noblesville, IN05-2023
Skills
- Laboratory Experience
- Computer Skills
- Hospitality
- Team Leadership
- Spanish
- Critical Thinking and Decision Making
- Customer service
- Time management
Languages
Spanish
Limited Working
Timeline
Hourly Manager
Graeter's Ice Cream
06.2021 - 08.2025
Food Pantry Volunteer
Merciful Help Center and The Lord's Pantry at Anna's House
08.2019 - 05.2023
Bachelor of Science - Biology
Indiana University, Bloomington
High School Diploma -
Guerin Catholic High School