Andrew Hathaway
Fishers
Summary
I harbor a profound enthusiasm for the field of hospitality, characterized by an unwavering dedication to exemplary customer service. My zeal for creating an inviting environment and providing an extraordinary experience for each patron is an integral part of my professional identity.
Overview
5
5
years of professional experience
Work History
Guest Services
Homewood Suites by Hilton
11.2024 - Current
- Aided guest services departments by providing accurate information about seating locations, facility amenities, and event schedules.
- Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
- Established effective communication channels between departments for seamless coordination of guest services.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
Guest Services
Hampton Inn by Hilton
01.2023 - 10.2024
- Hampton Inn by Hilton afforded me a robust and multifaceted learning experience encompassing maintenance, sales, and technological proficiencies
- I developed a profound familiarity with various technological systems integral to hotel operations, including property management software and customer relationship management tools
Assistant General Manager, Sales Manager
Hyatt Place
01.2022 - 01.2023
- I engaged in an extensive and rigorous professional training program for the positions of Assistant General Manager and Sales Manager at Hyatt Place, which equipped me with a comprehensive understanding of operational management and strategic sales initiatives
Night Auditor
Delta by Marriott
01.2020 - 01.2021
- The responsibilities of a Night Auditor at Delta by Marriott encompass a multifaceted array of tasks that ensure the seamless operation of the hotel during nocturnal hours
- Primarily, this role involves the meticulous reconciliation of financial transactions, encompassing the verification and adjustment of guest accounts to maintain fiscal accuracy
Education
Hospitality Management
Cornell University
12.2024
Business Management
Vincennes University
01.2015
Skills
- Management Skills
- Creativity
- Digital Marketing
- Negotiation
- Critical Thinking
- Leadership
LANGUAGE
English
Spanish (basic)
Timeline
Guest Services
Homewood Suites by Hilton
11.2024 - Current
Guest Services
Hampton Inn by Hilton
01.2023 - 10.2024
Assistant General Manager, Sales Manager
Hyatt Place
01.2022 - 01.2023
Night Auditor
Delta by Marriott
01.2020 - 01.2021
Business Management
Vincennes University
Hospitality Management
Cornell University
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