Andrew Hensley

Service Coordinator

Discount Tire

04.2023 - Current

Evaluated and analyzed data to identify trends, uncovering opportunities for process improvements in efficiency and time management.
Assessed customer needs and developed solutions to meet needs.
Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Coordinated and monitored service activities to confirm work met all requirements.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Frequently inspected production area to verify proper equipment operation.
Maintained database systems to track and analyze operational data.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Conducted regular performance reviews for technicians, providing feedback and support for professional development.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Generated reports detailing findings and recommendations.
Managed and coordinated service teams to achieve successful completion of service projects.
Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Evaluated customer needs and feedback to drive product and service improvements.
Self-motivated, with a strong sense of personal responsibility.
Managed time efficiently in order to complete all tasks within deadlines.
Proved successful working within tight deadlines and a fast-paced environment.
Exercised leadership capabilities by successfully motivating and inspiring others.