Andrew K H
Bangalore
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
Work History
Administrative Manager & Digital Marketing
DELHI PUBLIC INTERNATIONAL SCHOOL
Bengaluru
05.2020 - Current
- Participated in negotiations with vendors regarding product purchases or contracts.
- Identified and developed new markets for products or services.
- Collaborated with marketing team to create promotional materials for target customers.
Customer Service Representative
CONCENTRIX
BENGALURU
06.2016 - 09.2019
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
Education
BBA - Human Resources Management
ST.CLARET DEGREE COLLEGE
BENAGALURU03-2016
Skills
- Customer service
- Problem resolution
- Upselling techniques
- Product knowledge
- Vendor negotiation
- Customer relationship management
- Escalation management
- Product education
- Lead generation
- Product promotion
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Timeline
Administrative Manager & Digital Marketing
DELHI PUBLIC INTERNATIONAL SCHOOL
05.2020 - Current
Customer Service Representative
CONCENTRIX
06.2016 - 09.2019
BBA - Human Resources Management
ST.CLARET DEGREE COLLEGE
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