Andrew Lincoln
Claypool
Summary
Offering background in customer engagement and problem-solving, eager to learn and develop in new environment. Brings ability to quickly grasp industry-specific knowledge and apply effective communication and organizational skills.
Multi-tasking Manager well-known for creating positive workplace culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
JCB Service Manager
Parker and Sons Equipment
07.2017 - Current
- Trained and guided team members for improved overall performance and morale.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Achieved positive customer experiences with proactive communication and follow-up.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Maintenance Technician
Louis Dreyfus Company
10.2014 - 07.2017
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
Commodities Handler
Louis Dreyfus Company
08.2010 - 10.2014
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Followed safety protocols to minimize workplace accidents.
- Maintained clean and organized work environment, adhering to safety protocols to prevent accidents.
Education
High School Diploma -
Warsaw, IN08-2010
Skills
- Positive attitude
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Time management
- Goal oriented
- Mechanical diagnostics
- Heavy equipment operation
- Maintenance planning
Certification
JLG Heavy Equipment Trainer
-focused on safety
Basics in boiler operation and steam trap efficiency
Timeline
JCB Service Manager
Parker and Sons Equipment
07.2017 - Current
Maintenance Technician
Louis Dreyfus Company
10.2014 - 07.2017
Commodities Handler
Louis Dreyfus Company
08.2010 - 10.2014
High School Diploma -
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