Andrew Osborne Kharpran

A Strategic leader with nearly 20 years of experience in Business Operations & PreSales Experience in managing transition, business continuity plan, continuous process improvement, implementing best practices across processes Delivered a session on Presentation Technique to the EMEA Renewals Team Designed New Hire onboarding and offboarding SOP for the entire Renewals Organization Presented new shift policies to the GBS Management Group Skilled in managing Business Operations encompassing customer relationship management, administration Possess excellent strategic thinking, analytical, interpersonal, relationship management & team building skills with proven capability in establishing quality systems and procedures

• ITIL V3 2011 Foundation
• Effective Leadership
• Train the Trainer
• DMAIC
• Coaching & Leadership
• A+ Certification
• EDGE Leadership Experiential Learning in collaboration with IIMB

• Strategic thinking
• Analytical skills
• Interpersonal skills
• Relationship management
• Team building

Date of Birth: 05/31/80

• English
• Hindi
• Nepali
• Khasi

Spearheading a team of 25 Sales Engineer Analysts., Managing day-to-day activities of pre-sales staff., Providing services such as Quoting, Environmental Calculation, RPQ, Technical Help Desk and Technical Drawing., Meeting deadlines and turnaround time without compromising on quality norms., Benchmarking best practices & reviewing matrices., Achieving all revenue targets and objectives., Ensuring complete business operations with focus on profitability., Providing direction, motivation & training to the team., Heading the entire functions of manufacturing process., Delivering continuous learning and improvement., Working in tandem with the Presales Management., Conducting Monthly and Quarterly review for each team member., Driving key KPIs such as Quality, CSAT, SLA and Utilization., Recruiting, developing and retaining professionals., Conceptualizing and strategizing plans to improve operational efficiency., Directing team for Change Management through Lean Six Sigma., Heading projects of Capacity Enhancement., Contributed as a part of Lead Enterprise and Mid-Market SQI Team., Suggested maintenance quotes to Renewal Sales Organization., Provided maintenance quotes to the Field Sales Organization., Alerted customers by sending notifications., Conducted operational/weekly calls., Led In-house CI (Continuous Improvement) Team., Established team’s quarterly goals/objectives., Liaised with Field & Sales on all matters., Steered GBS ISSC priorities., Administered Vacation Schedule, Sick Leave, Holiday Coverage., Served as a part of the Tower Hiring Panel.

• Unisys Global Services, Bangalore, Karnataka, Team Leader – Shared Service Centre, 09/01/08, 12/31/13
• Hewlett-Packard, Bangalore, Karnataka, Team Leader – Operations, 08/01/04, 08/31/08
• Mphysis, Bangalore, Karnataka, Collection Officer – Operations, 05/01/03, 07/31/04