Andrew Reed
Goshen
Summary
Accomplished HVAC expert with over 33 years of industry experience, dedicated to leveraging an extensive skillset in project management and team training within a dynamic organization. Proven ability to manage installation projects from inception to completion, employing advanced techniques to ensure timely and efficient execution while upholding stringent quality standards. Recognized for fostering collaboration, effective problem-solving, and adaptability in fast-paced environments, with a strong foundation in project planning, resource allocation, and quality control. Committed to delivering exceptional results and cultivating a culture of reliability and efficiency.
Overview
33
33
years of professional experience
Work History
Installation Manager
BOSS Services
Benton Harbor, MI
01.2024 - 01.2026
- Managed schedules and resources to optimize project timelines and efficiency.
- Collaborated with 2-8 teams to troubleshoot and resolve installation challenges promptly.
- Streamlined processes for onboarding new installers, enhancing training effectiveness.
- Implemented quality control measures that reduced installation errors significantly.
- Managed teams of 2-8 technicians, providing guidance and support to ensure high-quality workmanship.
- Coordinated with 4-6 vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Directed installation projects, ensuring adherence to safety protocols and quality standards.
Business Owner/Technician/Installer Service Specialist
Reed Heating & Air Conditioning LLC
Goshen, IN
05.2023 - 01.2024
- Developed and implemented strategic business plans to enhance operational efficiency.
- Managed financial forecasting, budgeting, and overall business performance analysis.
- Oversaw daily operations, ensuring compliance with industry regulations and standards.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Interacted well with customers to build connections and nurture relationships.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and resolved installation issues to enhance customer satisfaction.
- Installed complete systems at new residential and business construction
HVAC Sales
Henry Smith Plumbing, Heating & Cooling/Church Plumbing & Heating
Elkhart, IN
02.2008 - 05.2023
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed specific training to Carrier & American Standard HVAC equipment.
Residential HVAC Sales
Service Experts/Cook Heating & Air Conditioning
Elkhart, IN
05.2006 - 01.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Lead Installer
Cook Heating & Air Conditioning
Elkhart, IN
02.1993 - 05.2006
- Trained new installers on equipment handling, installation techniques, and customer service practices.
- Coordinated with clients to assess needs and provide customized heating and air conditioning solutions.
- Resolved on-site issues promptly, minimizing disruptions and maintaining project timelines.
- Improved customer satisfaction by providing efficient and accurate installations.
- Led training sessions on emerging technologies in HVAC systems, fostering continuous team development.
- Operated tools, equipment, and machinery according to safety standards.
- Installation of residential and commercial HVAC equipment.
Education
EPA Certification Type 1 & 2 -
Ferris State University
Big Rapids, MI04-1994
High School Diploma -
Goshen High School
Goshen, IN, Indiana06-1991
Some College (No Degree) - HVAC
IVY TECH
Elkhart, INSkills
- Multitasking Abilities
- Customer service
- Construction
- Workload prioritization
- Health and safety
- Blueprint reading
- Material procurement
- Crew management
Timeline
Installation Manager
BOSS Services
01.2024 - 01.2026
Business Owner/Technician/Installer Service Specialist
Reed Heating & Air Conditioning LLC
05.2023 - 01.2024
HVAC Sales
Henry Smith Plumbing, Heating & Cooling/Church Plumbing & Heating
02.2008 - 05.2023
Residential HVAC Sales
Service Experts/Cook Heating & Air Conditioning
05.2006 - 01.2008
Lead Installer
Cook Heating & Air Conditioning
02.1993 - 05.2006
High School Diploma -
Goshen High School
Some College (No Degree) - HVAC
IVY TECH
EPA Certification Type 1 & 2 -
Ferris State University