Andrew Toms
Memphis
Summary
Dynamic Assistant Manager at Rural King with a proven track record in enhancing customer satisfaction and driving sales through effective operational strategies. Skilled in inventory management and team leadership, I excel in analyzing sales data to optimize performance and resolve conflicts, ensuring a seamless retail experience.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Rural King
Shelbyville
08.2024 - Current
- Guided junior staff on daily tasks, enhancing project execution and objective clarity.
- Established processes to monitor customer satisfaction levels effectively.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations, scheduling shifts and assigning duties accordingly.
- Developed operational strategies to promote efficiency and productivity.
- Created reports analyzing sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated interdepartmental efforts to ensure seamless operational flow.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Foreman
American Contracting Services
Jeffersonville
01.2016 - 01.2024
- Managed inventory levels of supplies necessary for job completion.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Ensured all workers adhered to company policies and procedures.
- Trained new employees on company policies and procedures.
- Resolved conflicts between workers in a timely manner.
- Monitored job progress and ensured completion within budget constraints.
- Inspected tools, materials, and equipment to ensure quality standards were met.
Education
High School Diploma -
Grant County High School
Dry Ridge, KY05-2014
Some College (No Degree) - Industrial Electricity
Ivy Tech Community College of Indiana
Lawrenceburg, KYSkills
- Customer service
- Sales analysis
- Inventory management
- Operational strategy
- Report generation
- Team leadership
- Time management
- Staff training
- Conflict resolution
- Employee supervision
- Performance monitoring
- Retail operations management
- Verbal and written communication
- Money handling
- Operations management
- Performance evaluation
- Microsoft office expertise
- Customer service and satisfaction
- Rewards program oversight
- Coaching and mentoring
- Recruiting and interviewing
- Employee performance evaluation
- Decision-making
- Staff management
Timeline
Assistant Manager
Rural King
08.2024 - Current
Foreman
American Contracting Services
01.2016 - 01.2024
High School Diploma -
Grant County High School
Some College (No Degree) - Industrial Electricity
Ivy Tech Community College of Indiana
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