Andrew Ward
Dale,IN
Overview
10
10
years of professional experience
Work History
Personal Banker
German American Bank
07.2024 - Current
- Utilized strong interpersonal communication skills during customer interactions, helping build trust and long-lasting relationships
- Assisted customers with opening accounts and getting set up with our online banking portal
- Strived to exceed metrics on a monthly basis and constantly looked for new ways to improve further, consistently in the top performers for personal bankers each month as a result
- Took on a leadership role on the frontline while we worked to reestablish a team at the branch by assisting tellers with customer issues as they arose in a professional manner, keeping the team focused on tasks even during downtime, and temporarily reassuming vault attendant duties
Customer Service Specialist/Vault Attendant
German American
09.2023 - 07.2024
- Assist customers with their daily needs on a regular basis
- Assist our personal banker with account openings and exception tracking
- Balance and handle vault currency for the branch
- Able to notarize documents for customers
- 111 total referrals (55 pending and 38 qualified) since starting
Customer Service Supervisor
Kohl's
06.2021 - 11.2023
- Coached employees through day-to-day work and complex problems
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Counted and balanced registers, cash office, safe, and handled deposits
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Created, prepared, and delivered reports to various departments
- Developed strong relationships with customers to maintain loyalty and satisfaction.
Office Manager/PureSleep Specialist
Art Van Furniture
06.2018 - 03.2020
- Handled disgruntled customers when issues arose (delivery delay, damaged merchandise, etc.)
- Advised customers on which mattresses would be the best choice for them
- Trained new associates on how to operate AS400.
Hardlines Manager
Sears
03.2015 - 06.2018
- Ensured execution of work activities such as managing customer flow, coordinating coverage, as well as assist in handling and resolving escalated customer issues
- Performed cashier associate duties as necessary for staffing needs
- Supported the Operations Assistant Store Manager
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
North High School
Evansville, IN05.2015
Skills
- Customer Service
- Quick Learner
- Adaptable
- Problem Solving
- Active Listening
- Tech Savvy
References
- Zack Killings, Personal Reference, (812) 470-1947
- Lisa Burke, Sears & Kohl's, (812) 319-9333
- Mandy Allen, German American, (812) 630-1834
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Personal Banker
German American Bank
07.2024 - Current
Customer Service Specialist/Vault Attendant
German American
09.2023 - 07.2024
Customer Service Supervisor
Kohl's
06.2021 - 11.2023
Office Manager/PureSleep Specialist
Art Van Furniture
06.2018 - 03.2020
Hardlines Manager
Sears
03.2015 - 06.2018
High School Diploma -
North High School
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