Utilized strong interpersonal communication skills during customer interactions, helping build trust and long-lasting relationships
Assisted customers with opening accounts and getting set up with our online banking portal
Strived to exceed metrics on a monthly basis and constantly looked for new ways to improve further, consistently in the top performers for personal bankers each month as a result
Took on a leadership role on the frontline while we worked to reestablish a team at the branch by assisting tellers with customer issues as they arose in a professional manner, keeping the team focused on tasks even during downtime, and temporarily reassuming vault attendant duties
Customer Service Specialist/Vault Attendant
German American
09.2023 - 07.2024
Assist customers with their daily needs on a regular basis
Assist our personal banker with account openings and exception tracking
Balance and handle vault currency for the branch
Able to notarize documents for customers
111 total referrals (55 pending and 38 qualified) since starting
Customer Service Supervisor
Kohl's
06.2021 - 11.2023
Coached employees through day-to-day work and complex problems
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
Counted and balanced registers, cash office, safe, and handled deposits
Conducted training and mentored team members to promote productivity and commitment to friendly service
Created, prepared, and delivered reports to various departments
Developed strong relationships with customers to maintain loyalty and satisfaction.
Advised customers on which mattresses would be the best choice for them
Trained new associates on how to operate AS400.
Hardlines Manager
Sears
03.2015 - 06.2018
Ensured execution of work activities such as managing customer flow, coordinating coverage, as well as assist in handling and resolving escalated customer issues
Performed cashier associate duties as necessary for staffing needs
Supported the Operations Assistant Store Manager
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
North High School
Evansville, IN
05.2015
Skills
Customer Service
Quick Learner
Adaptable
Problem Solving
Active Listening
Tech Savvy
References
Zack Killings, Personal Reference, (812) 470-1947
Lisa Burke, Sears & Kohl's, (812) 319-9333
Mandy Allen, German American, (812) 630-1834
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Personal Banker
German American Bank
07.2024 - Current
Customer Service Specialist/Vault Attendant
German American
09.2023 - 07.2024
Customer Service Supervisor
Kohl's
06.2021 - 11.2023
Office Manager/PureSleep Specialist
Art Van Furniture
06.2018 - 03.2020
Hardlines Manager
Sears
03.2015 - 06.2018
High School Diploma -
North High School
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