Overview
Work History
Education
Skills
References
Languages
Timeline
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Andrew Ward

Dale,IN

Overview

10
10
years of professional experience

Work History

Personal Banker

German American Bank
07.2024 - Current
  • Utilized strong interpersonal communication skills during customer interactions, helping build trust and long-lasting relationships
  • Assisted customers with opening accounts and getting set up with our online banking portal
  • Strived to exceed metrics on a monthly basis and constantly looked for new ways to improve further, consistently in the top performers for personal bankers each month as a result
  • Took on a leadership role on the frontline while we worked to reestablish a team at the branch by assisting tellers with customer issues as they arose in a professional manner, keeping the team focused on tasks even during downtime, and temporarily reassuming vault attendant duties

Customer Service Specialist/Vault Attendant

German American
09.2023 - 07.2024
  • Assist customers with their daily needs on a regular basis
  • Assist our personal banker with account openings and exception tracking
  • Balance and handle vault currency for the branch
  • Able to notarize documents for customers
  • 111 total referrals (55 pending and 38 qualified) since starting

Customer Service Supervisor

Kohl's
06.2021 - 11.2023
  • Coached employees through day-to-day work and complex problems
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Counted and balanced registers, cash office, safe, and handled deposits
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Created, prepared, and delivered reports to various departments
  • Developed strong relationships with customers to maintain loyalty and satisfaction.

Office Manager/PureSleep Specialist

Art Van Furniture
06.2018 - 03.2020
  • Handled disgruntled customers when issues arose (delivery delay, damaged merchandise, etc.)
  • Advised customers on which mattresses would be the best choice for them
  • Trained new associates on how to operate AS400.

Hardlines Manager

Sears
03.2015 - 06.2018
  • Ensured execution of work activities such as managing customer flow, coordinating coverage, as well as assist in handling and resolving escalated customer issues
  • Performed cashier associate duties as necessary for staffing needs
  • Supported the Operations Assistant Store Manager
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

North High School
Evansville, IN
05.2015

Skills

  • Customer Service
  • Quick Learner
  • Adaptable
  • Problem Solving
  • Active Listening
  • Tech Savvy

References

  • Zack Killings, Personal Reference, (812) 470-1947
  • Lisa Burke, Sears & Kohl's, (812) 319-9333
  • Mandy Allen, German American, (812) 630-1834

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Personal Banker

German American Bank
07.2024 - Current

Customer Service Specialist/Vault Attendant

German American
09.2023 - 07.2024

Customer Service Supervisor

Kohl's
06.2021 - 11.2023

Office Manager/PureSleep Specialist

Art Van Furniture
06.2018 - 03.2020

Hardlines Manager

Sears
03.2015 - 06.2018

High School Diploma -

North High School
Andrew Ward