ANDREW WEBSTER
Indianapolis,IN
Summary
Hardworking IT specialist bringing 10+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
9
9
years of professional experience
Work History
Field Technician
Worldwide Tech Services
07.2015 - Current
- Responsibilities include troubleshooting software and hardware faults in electronic equipment and applying fixes
- Experienced in servicing computers, televisions, phones & tablets, POS systems, some servers and printers
- Working directly with users, sharpening customer service and communication skills
- Managed administrative tasks such as maintaining customer service logs and internal service records
- Maintained tools and equipment, parts inventory, and library of machine manuals
- Scheduled service calls according to customer location and urgency of need
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components
- Tested equipment performance and demonstrated operation and servicing of equipment to customers
Deskside Support Technician
Ameripath/ Quest Diagnostics
06.2023 - 07.2024
- Supported operating system and various tools and applications
- Disconnected and reconnected desktops and peripherals to support office moves
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Configured hardware, devices, and software to set up work stations for employees
- Monitored system performance to maintain system integrity
- Provided graphical user interface-level assistance with server configuration and administration
Education
Computer Technologies -
My Computer Career
Indianapolis, IN07.2015
High School Diploma - undefined
North Central High School
Indianapolis, IN05.2008
Skills
- CompTIA A, Net, & Security
- Microsoft Certifications including Security, Operating Systems, & Networking Fundamentals
- Instrumentation configuration
- Component repair
- Cable pulling
- Professional communication
- Environmental safety
- Performance optimization
- Hardware and software installation
- Data collection
Timeline
Deskside Support Technician
Ameripath/ Quest Diagnostics
06.2023 - 07.2024
Field Technician
Worldwide Tech Services
07.2015 - Current
High School Diploma - undefined
North Central High School
Computer Technologies -
My Computer Career
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