Summary
Work History
Education
Skills
Timeline
Overview
GeneralManager

Andrew Nieken

Westfield,IN

Summary

Experienced leader adept at managing multiple departments and taking on new and unique responsibilities in order to achieve success. Strong career progression in the hospitality industry with a desire to begin a new career with the right company.

Work History

General Manager

Upland Brewing Company
07.2023 - Current
  • Hired, trained, and led a team of 50 new employees through a successful new restaurant opening
  • Identified and developed workers for leadership positions
  • Established the business through excellent customer service at what had been a difficult location for previous restaurants

General Manager

Roots Burger Bar
03.2023 - 07.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability.
  • Cut weekly expenditures by 50% while continuing to hire and train staff.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Sales Consultant

Sysco
01.2022 - 03.2023
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Achieved $100k in monthly sales within first 6 months out of training.
  • Increased sales by fostering relationships with customers and applying knowledge of market and full range of products to meet customer needs.

General Manager

Lou Malnati's Pizzeria
09.2020 - 12.2022
  • Hired, trained, and led managers and hourly team members through successful new store opening.
  • Achieved over 4X budgeted sales in first month of operation and managed various associated challenges.
  • Organized budgets, oversaw P&Ls and achieved targets consistently to stay on track with growth plans.

Restaurant Manager

Yard House
07.2015 - 09.2020
  • Hired, trained, and led staff of all departments through successful restaurant opening in December of 2015.
  • Increased percentage of alcohol sales by 3.5% through supplemental server and bartender training programs.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Submitted weekly and monthly sales and labor reports to Director of Operations.

Education

Completed coursework towards Bachelor's Degree in History -

Indiana University-Purdue University Indianapolis
420 University Blvd, Indianapolis, IN 46202

Skills

  • Over 10 years of management experience
  • Extensive experience with hiring, training, and leading successful teams with emphasis on performance analysis in all departments
  • Able to meet new and unforeseen challenges with positive attitude
  • Skilled at ordering and inventory management of supplies, food, non-alcoholic and alcoholic beverages
  • Adept at scheduling and labor management programs
  • Experienced at foreseeing and meeting the daily challenges of operations management

Timeline

General Manager

Upland Brewing Company
07.2023 - Current

General Manager

Roots Burger Bar
03.2023 - 07.2023

Sales Consultant

Sysco
01.2022 - 03.2023

General Manager

Lou Malnati's Pizzeria
09.2020 - 12.2022

Restaurant Manager

Yard House
07.2015 - 09.2020

Completed coursework towards Bachelor's Degree in History -

Indiana University-Purdue University Indianapolis

Overview

9
9
years of professional experience

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Andrew Nieken