Andria Frazier
Indianapolis
Summary
Customer-focused, performance-driven executive with extensive experience and verifiable success in the
areas of pharmaceutical sales, marketing, and communications. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every
interaction.
Overview
10
10
years of professional experience
Work History
Shift Lead
Flynn People Group
09.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Patient Care Technician
DaVita Dialysis Corporation
01.2019 - 09.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Med Tech
IU Health
12.2016 - 01.2019
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Restaurant Hostess
Bob Evans Restaurant
05.2015 - 12.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Dental Assisting
Dental Careers Foundations
Indianapolis03-2025
GED -
Ben Davis University High School
Indianapolis09-2019
Skills
- Employee training
- Store operations
- Safety compliance
- Customer service
- Workplace organization
- Time management
- Effective communication
Certificates
- CPR Certified
- First Aid Certified
- Radiology Permit
Timeline
Shift Lead
Flynn People Group
09.2022 - Current
Patient Care Technician
DaVita Dialysis Corporation
01.2019 - 09.2022
Med Tech
IU Health
12.2016 - 01.2019
Restaurant Hostess
Bob Evans Restaurant
05.2015 - 12.2016
Dental Assisting
Dental Careers Foundations
GED -
Ben Davis University High School
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