Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
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Anees Ahmed S

Summary

Seasoned IT professional with over 16 years at Tata Consultancy Services, specializing in data-driven quality assurance, automation testing, and Agile project delivery. Demonstrated expertise in leading cross-functional teams, building robust test automation frameworks, and delivering actionable insights for business-critical systems. Known for a strong analytical mindset, stakeholder engagement, and hands-on leadership in fast-paced, high-compliance environments.

Overview

17
17
years of professional experience

Work History

Scrum Master

Majesco (Cigna)
  • Spearheaded the development of a test automation suite across Eligibility, Claims, and Billing modules using Robot Framework, reducing manual testing time by 60%.
  • Led Agile ceremonies and sprint planning to align cross-functional teams and ensure timely, high-quality deliverables.
  • Integrated CI/CD tools (Jenkins,GIT) to streamline testing and deployment.

Senior QA Analyst

Cigna
  • Developed and maintained end-to-end test automation suites using Robot Framework for system, integration, regression, and UAT scenarios.
  • Implemented robust test coverage with reusable test cases and keyword-driven design, contributing to a 30% reduction in defect leakage.
  • Performed daily test execution and defect triage, integrating automated tests into CI/CD pipelines using tools like Jenkins and GIT.
  • Collaborated with stakeholders and developers to translate business requirement into automated test cases, ensuring alignment on functionality and acceptance criteria.

Senior QA Analyst

Grange Guidewire
  • Improved policy administration testing via Guidewire Policy Center, validated XML payloads and maintained test coverage reports/
  • Delivered weekly project health dashboards to leadership, improving visibility and decision-making.

QA Analyst

Pru-UK Proofreading
  • Conducted end-to-end validation of generated forms and correspondence, ensuring compliance and content accuracy.
  • Applied exploratory testing and root cause analysis to resolve recurring XML-based defects.

Incident Manager/Scrum Master/ QA Leader

Tata Consultancy Services (TCS)
11.2008 - Current
  • Led P1/P2 incident response and coordination, ensuring swift resolution through real-time communication with Technical teams and stakeholders via incident bridges.
  • Conducted Root Cause Analysis (RCA) and post-incident reviews to identify systematic issues, document lessons learned and drive long-term preventive actions.
  • Communicated incident progress and recovery timelines to business stakeholders, operations, and leadership teams, maintaining transparency and trust during service outages.
  • Collaborated with cross-functional teams (DevOps, Infrastructure, Application Support) to escalate, troubleshoot, and restore services within agreed SLAs.

Education

Bachelor of Engineering - Computer Science and Engineering

Easwari Engineering College

Skills

  • Data Analysis & Reporting: Data interpretation, defect analytics, root cause analysis, quality metrics
  • Automation & Testing: Robot Framework, Test Automation, API Testing, STLC/SDLC, Jenkins, GIT
  • Agile Project Delivery: Scrum Mastery, Sprint Planning, Backlog Grooming, Retrospective Facilitation
  • Incident Management & Monitoring: Major Incident Handling (P1/P2), RCA, Service Recovery, Incident Bridge Management, Stakeholder Communication
  • Observability & Logs: Dynatrace, GCP logs, Splunk – Application monitoring, performance metrics, and error tracing
  • Tools & Platforms:Jira, Service Now, Confluence, Guidewire Policy Center, XML Validation
  • Soft Skills: Stakeholder Management, Clear Communication, Leadership Under Pressure, Time-Management, Problem-Solving

Disclaimer

I certify that all information provided is accurate and true to the best of my knowledge. Anees Ahmed S

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Incident Manager/Scrum Master/ QA Leader

Tata Consultancy Services (TCS)
11.2008 - Current

Scrum Master

Majesco (Cigna)

Senior QA Analyst

Cigna

Senior QA Analyst

Grange Guidewire

QA Analyst

Pru-UK Proofreading

Bachelor of Engineering - Computer Science and Engineering

Easwari Engineering College

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Anees Ahmed S